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Audi Livermore - Service Center

Livermore, CA

4.8
423 Reviews

423 Reviews of Audi Livermore - Service Center

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October 14, 2022

Superb service, given by knowledgeable people, who always make you feel like a friend. They’re tremendous. More

by TIBBSROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Nov 10, 2022 -

Audi Livermore responded

Thank you for your wonderful review! We look forward to the next opportunity to help you with your Audi.

October 13, 2022

Very satisfied. Video download of underside check very helpful. Would ask car wash to be done as before More

by EANWOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service visit. The car wash is very popular and we will be keeping an eye on drought conditions for the future. Glad to hear the video feature was helpful!

October 13, 2022

The staff was polite and professional. They were always mindful of our time and needs. I appreciate the care taken and the options presented to make the best decisions. I highly recommend More

by G.CHILCOTT
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback and recommendation on your service visit. We look forward to helping you with your Audi service next time!

October 12, 2022

My service advisor Josh was awesome! He was knowledgeable and professional. He listened to my concerns and advised of what options I could be done. Overall, I am pleased with the servic More

by tsim323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback on Josh! We are glad to hear you are pleased, and we look forward to your next visit!

October 12, 2022

Excellent service, courteous and friendly. Nick was very help and was able to resolve my issue. Thank you Nick! More

by NDAVIS9027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Yoritate
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback, we are excited that Nick was helpful and that your issues were resolved!

October 11, 2022

My service adviser, Nancy Frasula was knowledgeable, friendly and attentive to my service needs. It is always a delight working with Audi, Livermore. And I love their hot chocolate dispenser. More

by WISEMOM61706
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Livermore responded

Thank you for your feedback on Nancy and your service visit. We will keep the hot chocolate ready for your next visit!

October 10, 2022

Easy to book appointment and drop the car for servicing. Great communication to give us update on car status More

by ashokashok_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service at Audi Livermore! We are glad everything went smoothly and we look forward to seeing you next time!

October 10, 2022

They completed the work requested in a timely matter and did a system check of the entire vehicle on video and sent it to me so I can review what may be or might not need to be done. This gives the custom More

by GRCHACHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Audi Livermore responded

Thank you for your feedback on your recent service at Audi Livermore! We are glad everything went smoothly and that the video inspection was helpful!

October 09, 2022

The service department is very thorough and efficient. There first priority is safety. Thank you! More

by lindatangren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Oct 21, 2022 -

Audi Livermore responded

Thank you for visiting us at Audi Livermore! We appreciate your feedback, and are happy to hear the experience was thorough and efficient. We look forward to seeing you next time!

October 06, 2022

They took the car on time and the rear brake repair service was completed as promised. More

by PGUBIOTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Oct 21, 2022 -

Audi Livermore responded

Thank you for your feedback, and for trusting Audi Livermore with your repair work! We appreciate your business, and we look forward to helping you again in the future.

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