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Audi Livermore - Service Center

Livermore, CA

4.8
423 Reviews

423 Reviews of Audi Livermore - Service Center

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March 24, 2023

The staff is wonderful. They got me in quickly and took such good care of the car More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

March 24, 2023

Excellent service, very friendly staff, communication including video is superb. Have been going there for many years ans will continue More

by MMOLINAH
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. We look forward to your next visit, and if there is anything else we can do for you, please be sure to let our team know!

March 24, 2023

Everyone I met was so accommodating from service to sales. Will be our Audi dealership from now on More

by pwolfie16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Yoritate
Dec 29, 2023 -

Audi Livermore responded

Thank you for your feedback and vote of confidence for our team. We look forward to your next visit!

March 23, 2023

The service staff works as a team bringing the customer the best experience ever. The service team is the best I have experienced in Northern California. They Never leave you feeling that you overpaid. I h More

by harrisdl2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

March 20, 2023

The work on my car was very quickly taken care of. I like that I did not have to wait a long time to get an appointment. More

by DEPPS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

March 18, 2023

Extremely well organized. Professional advisors. The tech taking video of work performed is awesome. Kind and courteous staff at all levels. More

by wmbjr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Omar
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

March 17, 2023

Great services. Everyone I have dealt with are professional and pleasant. After the service, my service person explained to me into good detail what was done to th More

by WWWONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

March 13, 2023

Excellent customer service, Staff is very courteous and professional. Pleasure to work with Josh and it’s nice having him as my regular service advisor. More

by GC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Audi Livermore responded

Thank you for your feedback on Josh and your recent Service visit. We appreciate your loyalty to Josh and the Service team, and we look forward to earning your business next time!

March 12, 2023

The representative is very enthusiastic and conscientious. He is always helpful and patiently answers my questions. More

by Yongchang Guan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Audi Livermore responded

Thank you for your feedback on your recent Service visit. We are glad to hear you were provided with a helpful, patient experience, and we look forward to seeing you next time!

March 12, 2023

1) clean facility 2) top quality service 3) on-time 4) above and beyond customer service by Johnny Chen and Josh Choy: thorough, knowledgeable and professional More

by als0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Audi Livermore responded

Thank you for your feedback of our staff and our facility. We strive to provide a professional five-star experience every time, and we are pleased to hear that this was your experience. Please let us know if there is anything further we can do for you!

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