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Audi Livermore - Service Center

Livermore, CA

4.8
423 Reviews

423 Reviews of Audi Livermore - Service Center

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May 10, 2023

Took care of my issues including bad engine mts near end if extended warranty That's all More

by WNG3
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Frasula
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 10, 2023

Great Quick. Great Uber arrangement. Video inspection was helpful. Efficient communication about the progress and status More

by SAMANTHAKIM7@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Josh Choy
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 09, 2023

Good. Service was excellent by representative. Courtesy car was very good. However car was returned unwashed and dirty. I expect more from an Audi Dealer More

by KMERRITT@COOLEY.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Frasula
May 15, 2023 -

Audi Livermore responded

Thank you for your feedback on your recent visit. I am glad to hear that Nancy provided excellent service, and I also understand your concern with the cleanliness of your car. If you are willing, I would value the opportunity to speak with you regarding your visit, so I can make sure we deliver a 5-star experience. Please call me at your earliest convenience, I can be reached directly at 925-245-4971. Thank you, Johnny Cheng, Service Manager

May 08, 2023

They’re always friendly and helpful. I never have wait a long time. Thank you More

by TRUEMOCHA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 07, 2023

Nancy is amazing! She keeps you well informed. She is very responsible, friendly and accountable. More

by AV8R2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 05, 2023

Excellent service! I felt well informed. I truly appreciate the service tech video. Ismael was a rock star. More

by doubledelightx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 04, 2023

5 Great my car was taken in after an accident to calibrated. They are good but I don't like these texts interrupting my work. More

by WNG3
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Dastagirzada
May 03, 2023

Always a pleasant experience coming to Livermore Audi. They aim to please, making sure you are comfortable and taken care of. The car is running top notch after service. More

by PMMJ2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

May 03, 2023

The service team is very good and Nancy Frasula is a very good service advisor. However I and very dissatisfied with the car. I have had over $7k in repairs including an oil leak, shock absorbers, and radiat More

by JNKASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023

Excellent, except for the half empty water bottles left in the car when I picked it up More

by kelmor@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Dastagirzada
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