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Audi Livermore - Service Center

Livermore, CA

4.8
423 Reviews

423 Reviews of Audi Livermore - Service Center

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July 07, 2023

Helpful, knowledgeable, pleasant to work with. Nancy goes the extra mile to be sure things are done correctly and efficiently. More

by SPECIALDEB112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

July 07, 2023

I purchased a vehicle from this dealership years ago. y current vehicle is from Palo Alto Audi, but I get it serviced at Livermore Audi. More

by CRISTINASJSILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

July 07, 2023

I always get an excellent service. The staff are always helpful and courteous and attentive. More

by MSP_915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

July 05, 2023

Second year warranty work on my Audi Q3. Timely. Professionally. Appreciate it all the courtesies that they always afforded me. More

by carmodyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

July 04, 2023

Josh n Nancy know what customer service is all about. I am always treated well at that dealership More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

July 04, 2023

Friendless staff, sometimes long wait to get car serviced if you need a loaner car. More

by AMYRUPLEY
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

June 29, 2023

I got all answers from Audi Livermore Good explanation, good service and good schedule. Good More

by THIEN_P
Recommend Dealer
Yes
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

June 25, 2023

Seemed good but coolant ran low within a week after service so I expect it was never checked and had to add more. This makes me worry that some other items that were said to have been checked were not More

by WNG3
Recommend Dealer
Yes
Employees Worked With
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Frasula
June 23, 2023

Great service, thinks ahead, provides guidance. Polite and professional, you should give her a raise. More

by DAVERICHARDSON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

June 23, 2023

Costumer service are so good, time is perfect transparency, ismael so Be honest and commitment More

by alvarobarrigac
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ismael Dastagirzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Audi Livermore responded

Thank you for sharing your feedback. We appreciate the opportunity to service your vehicle and help keep it running at its best. If there is anything else we can do for you, please be sure to let our team know!

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