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Audi Livermore - Service Center
Livermore, CA
388 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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388 Reviews of Audi Livermore - Service Center
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November 16, 2024
Previously I had very unpleasant experiences with Livermore Audi while I was trying to purchase a vehicle. However, this time Nick(sales) and Nancy(service) gave me a wonderful customer service! They Livermore Audi while I was trying to purchase a vehicle. However, this time Nick(sales) and Nancy(service) gave me a wonderful customer service! They both were very attentive, caring, and personable! Great timely communication and knowledgeable! I guess you just have to encounter the employees who have been there for a long time and care! Thank you to both of you for the wonderful experience!!!! More
by anita.andre13
November 04, 2024
Extremely knowledgeable Service Staff. Explanation of repair process was clear and concise where I could understand. Josh provided updates during the repair process. Explanation of repair process was clear and concise where I could understand. Josh provided updates during the repair process. More
by MANNY38
Verified CustomerEmployees Worked With
November 04, 2024
Everyone is great to work with. I can't remember everyone's names but everyone takes time to explain and be clear and communicate timing and expectations. I can't remember everyone's names but everyone takes time to explain and be clear and communicate timing and expectations. More
by cmarchese0
Employees Worked With
November 03, 2024
I specifically asked for dye to identify where my AC leak was as I went to another shop prior to Basically at the end I was charged for the same thing I originally recieved and was told a wire was the iss was as I went to another shop prior to Basically at the end I was charged for the same thing I originally recieved and was told a wire was the issue. Went to another shop there was no wire and the supposed video didn’t show anything Nancy is always not helpful and paid for the same thing I had already knew and my car was dirty after the service. Completely disappointed and feel like reporting this. Scam! More
by Leslie medina
October 27, 2024
Always pleased with Livermore Audi’s service department, that is why I always go to them when my car needs service. that is why I always go to them when my car needs service. More
by BRNES05
October 21, 2024
Nancy Frasula is absolutely fantastic! I own 2 Audi's and I've known Nancy since my very first purchase. She recognizes me when call, she is so efficient and Knowledgeable .....I try to j I own 2 Audi's and I've known Nancy since my very first purchase. She recognizes me when call, she is so efficient and Knowledgeable .....I try to just call her when I have any questions or concerns. I love Audi service and especially love how my car is videoed before and after the work is performed. I only wish they did a car wash and vacuum after the service. More
by AGPALACE
October 15, 2024
Spoke to Chris the manger and he was excellent in helping me solve my issue. me solve my issue. More
by jonathan.pollard1981
October 14, 2024
Nancy is super attentive and flexible when it comes to meeting our service needs at Audi Livermore. We are so happy about working for her for many years now. meeting our service needs at Audi Livermore. We are so happy about working for her for many years now. More
by Holger
Employees Worked With
October 14, 2024
Did as he said and made it happen with a smile. Greatly appreciated the service Greatly appreciated the service More
by ISAAC26
