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Audi Livermore

Livermore, CA

4.8
613 Reviews
Welcome to Audi Livermore, your one-stop destination for everything Audi in the East Bay Area. Whether you're searching for a new or used Audi model, we've got you covered. We also offer parts and service, so when you need maintenance for your current Audi, we can help with that too. On the hunt for an A4, Q5 or Q7? You're in luck. Or the fantastic new lineup of electric Audi vehicles? We have an impressive lineup of a variety of Audi models. Our dealership is conveniently located off of the 580 Freeway, and we're staffed with Audi enthusiasts who are ready to help you.
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3400 Las Positas Rd

Livermore, CA

94551

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Showing 613 reviews

September 18, 2024

This is a great dealership that employs incredibly capable and talented people. The buying and service experience is great More

by kenbcohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Really disappointing experience with the dealership where commitments made were not honored. Required multiple follows ups for them to prioritize the issue at hand and still not resolution has been reached. More

by ALSR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Yang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Terronez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Audi Livermore responded

Thank you ALSR for sharing your feedback, and I understand you are frustrated with your experience after your purchase. We are committed to creating a positive experience, and have investigated your concerns regarding the ordered items from Audi. Unfortunately as we have discussed, the factory has enacted a delay that we are unable to control, so we are only able to wait for the shipment to arrive. On behalf of Audi North America and our team, we apologize for the unexpected delay and we look forward to resolving this matter for you as quickly as possible. Thank you, Adrees Sharza, General Sales Manager

September 13, 2024

Nancy, Johnny and the team once again were a great help. The issue was handled quickly with great communication and sevice. More

by jglayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

The employees at this dealership provide excellent customer service. They provide updates on the status of your car when it’s being serviced. More

by KEVINCAMACHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

Nick was extremely helpful. I appreciate him taking the time to show me how to set up so many features on the car. He was not pushy but quite knowledgeable. More

by dsander048
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Nancy is fabulous in doing the right things for you. She will bend over backwards to help you. Everyone at the dealership has been great. More

by RJLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Clear concise explanation of the repair process in terms that a layman can understand. Great Team! More

by MANNY38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

Always excellent service Call when ready Detailed explanation of work perform Follow up of past issues More

by MARTYCHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Frasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

I am always taken care of when I go to Audi Livermore, especially when Josh is my service advisor. He ensures that my car is well cared for and will provide prompt updates. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Choy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

The dealership was very clean, open, and welcoming. All the staff was very positive and sociable. We made several visits and we were always so welcomed. The lot always had a vast selection and var More

by davidgatdula
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Yoritate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Bejar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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