Audi Livermore

Audi took my money ($34,000) without selling me a working car!!! Here it is 6mos later with no working car from Audi. My initial purchase was the faulty Etron with outstanding safety recalls (Apr 31, 2024 car!!! Here it is 6mos later with no working car from Audi. My initial purchase was the faulty Etron with outstanding safety recalls (Apr 31, 2024). I returned the Etron within 48hrs and demanded my money and trade in car be returned to me ($34k = $18k cash and a 2019 Mercedes Coupe trade in). I was told no, by Sales Mgr. Adris. He then offered to replace the Etron with another car instead. He asked for 30 days to do it. He located and swapped 2021 Q5 premium after waiting a month in late May. The 2nd car, the Q5 swap, also failed. The 2nd car had engine failure. It is now Nov and I have no car. Audi tried to offer me another Q5 car today (Nov 3) but wanted me to pay more money. Keep in mind, AUDI CURRENTLY has $34K of my money from the initial transaction that they have not made good on. I still have no car. To make matters worse, I was asked to leave the loaner car and not offered another loaner or a "freakin" ride home. All of this and I still have no working car in exchange for my $34k. More

Extremely knowledgeable Service Staff. Explanation of repair process was clear and concise where I could understand. Josh provided updates during the repair process. Explanation of repair process was clear and concise where I could understand. Josh provided updates during the repair process. More

Everyone is great to work with. I can't remember everyone's names but everyone takes time to explain and be clear and communicate timing and expectations. I can't remember everyone's names but everyone takes time to explain and be clear and communicate timing and expectations. More

My car wash washed after service was complete but the pressure washer stripped some of the paint off my car door and back panel. pressure washer stripped some of the paint off my car door and back panel. More

Audi Livermore helped me the car of my dreams. Zamir. Alex and Dris were very helpful. Zamir. Alex and Dris were very helpful. More

Always pleased with Livermore Audi’s service department, that is why I always go to them when my car needs service. that is why I always go to them when my car needs service. More

Came to this dealership to purchase a used Prius Prime. The car was in excellent shape, low miles, very clean. Spoke with Sales Manager Louis Garcia on the phone before we drove out there and he made sure The car was in excellent shape, low miles, very clean. Spoke with Sales Manager Louis Garcia on the phone before we drove out there and he made sure that the car was detailed and ready when we arrived. The buying process was easy - even though I (halfheartedly) tried to negotiate the price, Louis showed me point by point how the car was priced as fairly as possible. Nick was friendly, helpful, and supportive through the process and Gavin gave us a good deal on an extended warranty. All in all, a pretty painless experience. More

The dealership was very professional, and they provided a seamless operation when it comes to delivering my car to my house. From the person that I worked with to following me all the way home to deliver my seamless operation when it comes to delivering my car to my house. From the person that I worked with to following me all the way home to deliver my car, to the Shell process, to the DMV process, it all worked out really well. More

Nancy Frasula is absolutely fantastic! I own 2 Audi's and I've known Nancy since my very first purchase. She recognizes me when call, she is so efficient and Knowledgeable .....I try to j I own 2 Audi's and I've known Nancy since my very first purchase. She recognizes me when call, she is so efficient and Knowledgeable .....I try to just call her when I have any questions or concerns. I love Audi service and especially love how my car is videoed before and after the work is performed. I only wish they did a car wash and vacuum after the service. More