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Audi Livermore
Livermore, CA
612 Reviews
Welcome to Audi Livermore, your one-stop destination for everything Audi in the East Bay Area. Whether you're searching for a new or used Audi model, we've got you covered. We also offer parts and service, so when you need maintenance for your current Audi, we can help with that too. On the hunt for an A4, Q5 or Q7? You're in luck. Or the fantastic new lineup of electric Audi vehicles? We have an impressive lineup of a variety of Audi models. Our dealership is conveniently located off of the 580 Freeway, and we're staffed with Audi enthusiasts who are ready to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 612 reviews
October 25, 2024
Came to this dealership to purchase a used Prius Prime. The car was in excellent shape, low miles, very clean. Spoke with Sales Manager Louis Garcia on the phone before we drove out there and he made sure The car was in excellent shape, low miles, very clean. Spoke with Sales Manager Louis Garcia on the phone before we drove out there and he made sure that the car was detailed and ready when we arrived. The buying process was easy - even though I (halfheartedly) tried to negotiate the price, Louis showed me point by point how the car was priced as fairly as possible. Nick was friendly, helpful, and supportive through the process and Gavin gave us a good deal on an extended warranty. All in all, a pretty painless experience. More
by chaplaingaffney
Employees Worked With
October 23, 2024
The dealership was very professional, and they provided a seamless operation when it comes to delivering my car to my house. From the person that I worked with to following me all the way home to deliver my seamless operation when it comes to delivering my car to my house. From the person that I worked with to following me all the way home to deliver my car, to the Shell process, to the DMV process, it all worked out really well. More
by joev7
Verified CustomerEmployees Worked With
October 21, 2024
Nancy Frasula is absolutely fantastic! I own 2 Audi's and I've known Nancy since my very first purchase. She recognizes me when call, she is so efficient and Knowledgeable .....I try to j I own 2 Audi's and I've known Nancy since my very first purchase. She recognizes me when call, she is so efficient and Knowledgeable .....I try to just call her when I have any questions or concerns. I love Audi service and especially love how my car is videoed before and after the work is performed. I only wish they did a car wash and vacuum after the service. More
by AGPALACE
October 17, 2024
Great experience with Audi Livermore. I’ve bought multiple cars through the dealership and always appreciate their focus on customer satisfaction! I’ve bought multiple cars through the dealership and always appreciate their focus on customer satisfaction! More
by chris_harteker
October 15, 2024
UPDATED from Apr & May 2024 reviews I left previously for 2019 E-tron & 2021 Q5. My initial purchase was a 2019 E-tron in Apr 2024. This car was sold to me without recall disclosure or correct mileage ran 2019 E-tron & 2021 Q5. My initial purchase was a 2019 E-tron in Apr 2024. This car was sold to me without recall disclosure or correct mileage range info. Turns out 1 of 2 outstanding recalls was a fire safety issue. The car was plugged in at my home! I returned the next day to request a refund and return of my trade in. I was denied by the manager Adrees. After multiple conversations, and approximately 3weeks later, he approved a swap for a different car; a 2021- Q5. I drove home on Apr 30 in a 2021 - Q5. On May 3 (4 days later) a malfunction message appeared on the Q5 dash while we were on the way back to the dealership to pick up floor mats. We immediately drove this car to their service dept & notified the service team, manager & my sales rep. We had taken pictures of the dash message and showed it to service staff, Adrees and my salesperson. My Sales rep was directed to take the car on a test run & he was not able duplicate the dash message. We were sent home without any further action, except to let them know if it happened again. On Aug 15, The Q5 car shut down completely on the freeway displaying the same malfunction messages. It had to be towed to the service dept. On Fri, Oct 12, I learned that the engine failed and the repair cost was $16k. This issue occurred slightly past the 90day warranty period but was originally reported 4days into the warranty period. Since the original report on May 3 was not logged by the service depart, the dealerships warranty people won't honor the warranty & Audi expects me to "chip in" on this massive bill. In the meantime, they have/sold my trade in car (a 2019 Merc Coupe) and kept my $18k. This purchase experience has taken more than 6mos and still has not been resolved; a total nightmare. The EV & Q5 were not as advertised. Both vehicles sold to me had issues. Turns out the manager who was in charge of fixing this debacle failed and is no longer employed there. And...I STILL don't have a car that works 6months later. This has been stressful and unethical. Although my salesperson, James De Silva, for the Q5 was exceptional in his efforts to help resolve this, management continues to make this situation worse by expecting me to pay more money for their mistakes. I have no choice but to pursue legal action to recover all the money taken from me. This is wrong. I still don't have a fair purchase from this dealership to make this right! This is just wrong on so many levels! More
by BJB
October 15, 2024
Spoke to Chris the manger and he was excellent in helping me solve my issue. me solve my issue. More
by jonathan.pollard1981
October 14, 2024
Alex was so easy to work with. No pressure which I appreciate. Entire car purchase process/trade in was easy and smooth. No pressure which I appreciate. Entire car purchase process/trade in was easy and smooth. More
by nancy
October 14, 2024
Nancy is super attentive and flexible when it comes to meeting our service needs at Audi Livermore. We are so happy about working for her for many years now. meeting our service needs at Audi Livermore. We are so happy about working for her for many years now. More
by Holger
Employees Worked With
October 14, 2024
Did as he said and made it happen with a smile. Greatly appreciated the service Greatly appreciated the service More
by ISAAC26
October 13, 2024
Excellent experience and Nick made the process easy! ! Great salesperson....very patient and helpful! Will recommend to others! ! Great salesperson....very patient and helpful! Will recommend to others! More
by mduffek2000
Employees Worked With
