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Audi Lakeland
Lakeland, FL
1,548 Reviews
Brand new state of the art Audi dealership serving all of Central Florida.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,548 reviews
February 25, 2026
Just abysmal. Once they get your money, they don't care. Zero follow-up on essential paperwork and zero concern. Voicemail messages, emails, and text messages a Once they get your money, they don't care. Zero follow-up on essential paperwork and zero concern. Voicemail messages, emails, and text messages all go ignored. It's hard to imagine their service being much worse. Sure, they have some nice vehicles on the lot, but if you want to buy a whole bunch of headaches along with your new car, pick Audi Lakeland. I have been buying new and used cars for 40 years and I have never seen such substandard service. And they are supposed to be a premium dealership. Nothing premium about the service. Anthony in sales was OK. After that, nose dive. Another thing I found distasteful was the condescension as I expressed my concerns. The woman who offered to help me told me to text her if I wanted to reach out after hours. Then when I texted her at about 5:30 PM, she told me to quit bothering her because she was with her family. Sure, they are selling premium German wheels, but their service was like a used car lot from somewhere out in the woods. Too bad for them because I keep myself and 4 other people in wheels, and I would have shopped there in the future if they would've shown the slightest degree of concern. The BMW and Mercedes dealerships are 5 minutes away. More
by Drive Guy
Employees Worked With
February 12, 2026
They did not honor the agreed-upon amount and altered the numbers when signing the contract. Horrendous business practices. numbers when signing the contract. Horrendous business practices. More
by Felipe Olaciregui
Verified CustomerFebruary 10, 2026
The sales staff was professional, personable, and helpful. This was a positive buying experience. I would recommend to others helpful. This was a positive buying experience. I would recommend to others More
by BR
February 08, 2026
It was a great experience. I contacted the dealership and the next morning Robert was able to get a hold of me and let me know they still had the vehicle. I showed up we went o I contacted the dealership and the next morning Robert was able to get a hold of me and let me know they still had the vehicle. I showed up we went on a test drive and I bought the car no pressure. More
by BLESSED0422
Employees Worked With
Robert
February 08, 2026
Zane was awesome, very helpful and honest. Everyone was very friendly and made sure I was taken care of. Also, excellent atmosphere! Everyone was very friendly and made sure I was taken care of. Also, excellent atmosphere! More
by Carriedube88
February 01, 2026
Súper complicado una buena experiencia un trato súper especial los recomiendo 100 por ciento son los mejores especial los recomiendo 100 por ciento son los mejores More
by ARTEAGARPABLO20
Employees Worked With
January 29, 2026
Zane is the best! He is all about taking care of the customer. 2nd car from him! He is all about taking care of the customer. 2nd car from him! More
by DJENSEN999
Employees Worked With
January 23, 2026
Friendly and professional. No high pressure tactics even on dealer add ons. Would recommend them. No high pressure tactics even on dealer add ons. Would recommend them. More
by BLAMB1
Employees Worked With
January 19, 2026
Great Service, great atmosphere, great sales person and finance manager. I plan to shop here again. finance manager. I plan to shop here again. More
by washington_sheila
January 19, 2026
Everyone were nice, but I didn’t get my 1. 99% interest on my car 99% interest on my car More
by mhariri1
