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Audi Lakeland
Lakeland, FL
1,439 Reviews
Brand new state of the art Audi dealership serving all of Central Florida.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,439 reviews
May 16, 2019
Service at its best I would like to recognize the efforts of Joe Pitchford and Audi Lakeland. Joe has displayed exemplary customer service and overall management of my Au I would like to recognize the efforts of Joe Pitchford and Audi Lakeland. Joe has displayed exemplary customer service and overall management of my Audi Q7. Joe's attention to details give me complete confidence that any service my vehicle requires will be handled professionally. I highly recommend Joe Pitchford and Audi Lakeland for all of your Audi needs. More
by OVITrader
Employees Worked With
Joe Pitchford
May 15, 2019
Great experience!! I would like to thank Vito my salesman who made my experience simple and stress free. Thank you Audi of Lakeland!! I would highly recommend this deale I would like to thank Vito my salesman who made my experience simple and stress free. Thank you Audi of Lakeland!! I would highly recommend this dealership to my family and friends! More
by Ash123
May 13, 2019
Amazing Experience! Vito at Audi Lakeland did a amazing Job! We already had a deposit for a Tesla and Vito convinced me and my family to get a Q7 because of safety perfor Vito at Audi Lakeland did a amazing Job! We already had a deposit for a Tesla and Vito convinced me and my family to get a Q7 because of safety performance and reliability!!! Thanks Vito and Audi Lakeland! More
by Nicoles Q7
Employees Worked With
May 13, 2019
Simple, professional and fun I inquired about a car online and was sent a personalized video sharing additional information about the vehicle I was interested in. From start to f I inquired about a car online and was sent a personalized video sharing additional information about the vehicle I was interested in. From start to finish my experience at Audi Lakeland was simple and was a fun experience. Top notch service from everyone here and Avy is the best! More
by Melissa
May 11, 2019
A Great Car Buying Experience We had a wonderful experience with Avy! He was a pleasure to work with. He is very knowledgeable on all Audi vehicles and services. He took his time a We had a wonderful experience with Avy! He was a pleasure to work with. He is very knowledgeable on all Audi vehicles and services. He took his time answering and figuring out answers to all my questions. He was very patience as I kept having to reach out to him or forgot to do something he asked, like return previous vehicles second key. Car buying can take some time... lol and I had my two children with me for the whole process. All the staff, especially Mrs Linda at the front desk, were very accommodating of my girls. Mrs Linda offered Audi coloring books to my girls and even let them put on a kids program as they waited. I like how I didn’t feel pressured or rushed to make a decision by anyone, especially when it came to working out finances. Paul, the general sales manager, is a straight shooter. That made all the difference for us. I was pleasantly surprised by the personal welcome I received from Ken, the GM. It made me feel like I was more than just another sale. I’ve purchased many many vehicles before and have never had a GM come to me and greet me that way. Ken even followed up as we were finishing to make sure I had a great experience and answer any questions I had. Overall, this was one of the best car buying experiences we’ve ever had!! We love our Q7 and the staff at Audi Lakeland. More
by AFelch
May 07, 2019
Fantastic Staff was very friendly and genuine. They took time to answer questions and provide any and all information. The process of purchasing a car was made Staff was very friendly and genuine. They took time to answer questions and provide any and all information. The process of purchasing a car was made very easy. More
by Choneybrook
Employees Worked With
May 06, 2019
Epitome of excellence. I have never been treated better than the way I get treated here. Everything is catered to me and my needs/schedule. This is what outstanding service I have never been treated better than the way I get treated here. Everything is catered to me and my needs/schedule. This is what outstanding service looks like. More
by DC74
April 30, 2019
We were misled We saw a car on a website advertising a 2016 Honda Civic. We contacted Audi Lakeland who had the car and asked for details. We communicated with Vit We saw a car on a website advertising a 2016 Honda Civic. We contacted Audi Lakeland who had the car and asked for details. We communicated with Vito Susca who informed us that the car was "in mint condition." Because we were traveling approximatley two hours (from Venice to Lakeland) to see the car we did as much research as possible about honda civics in general and the car at Audi Lakeland specifically. In addition to speaking with Vito, we also asked his sales manager, Jared Plummer, about the car. Jared Plummer also stated that the car was "in mint condition." When we got to Audi Lakeland we were shocked. The car had multiple deep scratches all over the hood as well as scratches on other parts of its body. Because it was a 2016, we weren't expecting perfection by any means, but this car had more scratches on the hood then I've ever seen on a car. We had clearly been misled and had driven two hours for nothing. While Jared apologied and offered to paint the hood of the car, we were no longer interested. If the car had been treated so poorly on the outside, how had it been driven? If we couldn't rely on what two employees told us, how could we trust that the hood would be painted properly and that the paint would last? And while the hood was the worst, there were numerous other scratches on the car as well. We spent four hours on the road for nothing. Vito Susca and Jared Plummer had lied to us. More
by carbuyer
April 30, 2019
Great experience. Daniel was awesome Smooth and easy process. Very helpful and informative. Daniel did an amazing job. Thanks for taking such great care of us. We will highly recommend yo Smooth and easy process. Very helpful and informative. Daniel did an amazing job. Thanks for taking such great care of us. We will highly recommend you. More
by Kelleyguthrie
Employees Worked With
Daniel Giovino
April 30, 2019
A Great Car Buying Experience! Zach was great! No high pressure sales, no hidden fees or costs, and went out of his way to ensure that I received exactly what I was looking for. The Zach was great! No high pressure sales, no hidden fees or costs, and went out of his way to ensure that I received exactly what I was looking for. The new sales process was easy, convenient and unlike anything I have experienced before. 5 Stars. More
by caltherock
Employees Worked With
Zach Linton
