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Audi Lakeland
Lakeland, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,411 reviews
A Great Car Buying Experience! Zach was great! No high pressure sales, no hidden fees or costs, and went out of his way to ensure that I received exactly what I was looking for. The Zach was great! No high pressure sales, no hidden fees or costs, and went out of his way to ensure that I received exactly what I was looking for. The new sales process was easy, convenient and unlike anything I have experienced before. 5 Stars. More
Seamless and Quick! I was impressed with the professionalism of the entire dealership. Zane was with me from beginning to end through the entire process. I didn’t have to I was impressed with the professionalism of the entire dealership. Zane was with me from beginning to end through the entire process. I didn’t have to jump from office to office. We did the entire deal digitally at his desk! Everything was very transparent. He was very quick to respond when I submitted my information online. He sent me a video of the car I was interested in! I will most definitely return for my next vehicle purchase! More
We were misled We saw a car on a website advertising a 2016 Honda Civic. We contacted Audi Lakeland who had the car and asked for details. We communicated with Vit We saw a car on a website advertising a 2016 Honda Civic. We contacted Audi Lakeland who had the car and asked for details. We communicated with Vito Susca who informed us that the car was "in mint condition." Because we were traveling approximatley two hours (from Venice to Lakeland) to see the car we did as much research as possible about honda civics in general and the car at Audi Lakeland specifically. In addition to speaking with Vito, we also asked his sales manager, Jared Plummer, about the car. Jared Plummer also stated that the car was "in mint condition." When we got to Audi Lakeland we were shocked. The car had multiple deep scratches all over the hood as well as scratches on other parts of its body. Because it was a 2016, we weren't expecting perfection by any means, but this car had more scratches on the hood then I've ever seen on a car. We had clearly been misled and had driven two hours for nothing. While Jared apologied and offered to paint the hood of the car, we were no longer interested. If the car had been treated so poorly on the outside, how had it been driven? If we couldn't rely on what two employees told us, how could we trust that the hood would be painted properly and that the paint would last? And while the hood was the worst, there were numerous other scratches on the car as well. We spent four hours on the road for nothing. Vito Susca and Jared Plummer had lied to us. More
Fantastic ! From start to finish, Vito was fantastic - excellent customer service, professional - all beyond my expectations! Thank you, Vito for all that you did From start to finish, Vito was fantastic - excellent customer service, professional - all beyond my expectations! Thank you, Vito for all that you did in making my car purchase seamless ! More
Vito killed it! I called to inquire about a 2016 Nissan Rogue with low miles and was greeted by Paul the sales manager who was very kind and professional. Paul turned I called to inquire about a 2016 Nissan Rogue with low miles and was greeted by Paul the sales manager who was very kind and professional. Paul turned the deal over to Vito who within 15 minutes sent me a detailed video of the vehicle outlining all the features that I explained were important to me. I arrived and the vehicle was detailed and ready to roll away. The vehicle was meticulously cared for and in excellent condition. Viti greeted me on arrival, we test drove the vehicle, he presented numbers, I signed and was on my way in less than 2 hours. Great experience! More
Amazing Job on Out-of-State Sale We are thrilled with our 2018 Audi Q5 purchase from Audi Lakeland. The car is beautiful and a fantastic ride, but what made the experience truly exce We are thrilled with our 2018 Audi Q5 purchase from Audi Lakeland. The car is beautiful and a fantastic ride, but what made the experience truly exceptional was Jared and his Audi Lakeland team, including Mario and Daphne. Although a cross-country, out-of-state sale can be tricky and nerve-racking, Jared and his team kept us posted every step of the way with videos, emails, texts, and phone calls so we knew exactly what we were getting and when the Q5 would reach Nevada from Florida. What's more, they handled all the heavy lifting--xtensive paperwork and registering the car in our home state. Thanks, Audi Lakeland! More
Mario is the Best Salesperson Ever La experiencia fue totalmente fantástica! Ya este es mi tercer Audi que Mario me vende! Empecé con un A3 de ahí un A4 y ahora una Q7 2019!! Gracias M La experiencia fue totalmente fantástica! Ya este es mi tercer Audi que Mario me vende! Empecé con un A3 de ahí un A4 y ahora una Q7 2019!! Gracias Mario! More
An unexpected result of my visit to Audi Lakeland My husband and I were waiting in the Lounge area of the Audi Lakeland facility while our Audi Q5 was being serviced. A young man asked me if I would My husband and I were waiting in the Lounge area of the Audi Lakeland facility while our Audi Q5 was being serviced. A young man asked me if I would like him to turn on the TV. He introduced himself as Zane Thomas and said if there is anything he can help with to let him know. I responded that I do need some help, explaining that I am interested in purchasing a pre-owned Audi vehicle. We discussed my budget and a general idea of the vehicle I wanted. Zane reviewed his info and said that they have an Audi A3 that will soon be available. A couple of days later, we returned to the dealership to see the car. When I saw the car, I knew that it was perfect for me....Zane was very helpful throughout the resulting process of purchasing the car. I asked many questions, Zane was patient and answered me or got someone to answer. I enjoyed my experience at Audi Lakeland and specifically the Sales Support by Zane Thomas. I felt Customer Support NOT any heavy pressure to buy. I will recommend Zane Thomas and Audi Lakeland to others based on my experience...I am thrilled with my Audi A3. More
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First Digital experience and it was amazing 👍 Dealership is top notch. Vehicles are so clean and are in amazing condition. Drove all the way from Valrico In search for a certified pre owned Q3. Th Dealership is top notch. Vehicles are so clean and are in amazing condition. Drove all the way from Valrico In search for a certified pre owned Q3. They played no games and were upfront and transparent with everything from the moment I walked in. Thank you Ken, Paul, Jared, and Vito for such a amazing experience at Audi Lakeland. Love my Q3 guys!!! More
Excellent Top notch in making an new Audi buyer feel special when purchasing an Audi. Communication was always in time in every change of the buying process. Za Top notch in making an new Audi buyer feel special when purchasing an Audi. Communication was always in time in every change of the buying process. Zane was a wonderful salesman. All I can is is EXCELLENT! More