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Audi Lakeland

Lakeland, FL

4.9
1,438 Reviews
Brand new state of the art Audi dealership serving all of Central Florida.
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1215 Griffin Rd

Lakeland, FL

33805

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Showing 1,438 reviews

December 17, 2019

2 Cars in 2 Days The experience at Audi Lakeland was exceptional. Our Audi brand specialist, Vito Susca, by far has surpassed my expectation of any car specialist I ha More

by felix.reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Susca
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2019

Excellent Experience Our salesman, Vito Susca, was one of the best I’ve ever dealt with. Extremely informative, clearly knowing his business. The buying process was brief More

by Reyesafelix14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Susca
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2019

Excellent Service This was such a smooth transaction for us, and definitely the best car buying experience we have ever had. Mario (our sales rep) was very friendly, an More

by bethnel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Polit
December 13, 2019

Audi Q5 Mario was awesome.... he helped us every step of the away. It was by far the best car buying experience we’ve had! Would absolutely recommend friends More

by Jtnelson84.tn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gomez, Mario Polit
December 09, 2019

Purchased Used Audi Good experience purchasing used Audi A3 through Avy. He was easy to work with. Moved the process along and I appreciated that he was not pushy and hel More

by audifan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avy Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Manager - Jerry
Dec 12, 2019 -

Audi Lakeland responded

Thanks so much for the positive feedback, your input is highly appreciated. Being pushy and difficult is something that is the norm in our business but here at Audi Lakeland we strive to deliver an experience that is the completely opposite as we know that being different in our approach will allow us gain valued customers such as yourself. We look forward to seeing you back here with us soon. If you have any further questions or concerns, please feel free to contact me directly at 863-825-3607. Paul Gomez, General Sales Manager.

December 09, 2019

I have been to Audi twice for a lease and a purchase and I cannot express how helpful, caring, considerate Mario was in sales to me, if you want a positive experience and magic to happen with fragile credit More

by Nancy22
Recommend Dealer
Yes
Employees Worked With
Paul Gomez, Mario Polit
Dec 12, 2019 -

Audi Lakeland responded

Nancy, thanks so much for taking the time and reviewing our business. Loyalty in our business that is highly sought after and not usually gotten. Here at Audi Lakeland we thoroughly understand that the way that we will drive our loyalty is by providing an experience that is both positive and transparent. We are proud to know that Mario delivered that level of an experience and that you returned once again for the purchase of your new Audi. If you have any further questions or concerns, please feel free to contact me directly at 863-825-3607. Paul Gomez, General Sales Manager.

December 08, 2019

Excellent sales personal Mario Mario really helped with the purchase of our new Q5 we are very appreciative !! After looking at several cars at different dealers he really helped wi More

by Elfia23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Polit
Dec 12, 2019 -

Audi Lakeland responded

Thanks so much for taking the time and writing this 5 star review. We greatly appreciate your feedback of our dealership. Being able to value the customers' time and not give folks the run around is something that we prioritize here at Audi Lakeland. I'm glad that we were able to wrap up your purchase and assist in what can at times be a very stressful purchase. If you have any further questions or concerns, please feel free to contact me directly at 863-825-3607. Paul Gomez, General Sales Manager.

December 07, 2019

Good choice Friendly, prompt, answered all questions. We were zeroing in on one car from the start and got it that day, and Daniel called to follow up the next da More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Giovino
Dec 12, 2019 -

Audi Lakeland responded

Larry, thank you for taking the time and reviewing our dealership, your feedback is highly appreciated. Having a knowledgeable staff that can answer any and all questions that a consumer might have is paramount to our success. Nowadays, the consumer has done hours of research prior to coming in and looking at our vehicles and we have to provide that same type of knowledge and more to earn their trust. It's refreshing to hear that Daniel did just that. If you have any further questions or concerns, please feel free to contact me directly at 863-825-3607. Paul Gomez, General Sales Manager.

December 07, 2019

Car oil change and look at newer cars Very helpful with showing cars and test drive. Knowledge of the cars is a big bonus. Selection of used cars is ok, show room is beautiful. More

by Deedee131374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 12, 2019 -

Audi Lakeland responded

Thanks for the review, it is greatly appreciated. We look forward to having you here with us in the near future for any and all of your automotive needs. If you have any further questions or concerns, please feel free to contact me directly at 863-825-3607. Paul Gomez, General Sales Manager.

December 04, 2019

Found a car 10 minutes before closing. Showed up at the dealer 10 minutes before the dealer closed. We weren’t rushed or treated like we were a bother. They stayed late to help answer quest More

by eguzman1277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Susca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Gomez, Kenneth Stewart, Jared Plummer
Dec 12, 2019 -

Audi Lakeland responded

Thank you so much for taking the time and reviewing our business. Congratulations are in place on your new vehicle. Being able to deliver the same positive experience at any time of the day to our consumer is something that we prioritize. Our customer base's schedules can be different at times and we know we have to adapt. It is refreshing to hear that our team delivered on that promise. If you have any further questions or concerns, please feel free to contact me directly at 863-825-3607. Paul Gomez, General Sales Manager.

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