Audi Knoxville

Chris Palumbo and Shaun Jameson are excellent during my Q7 service 3/18/21. Your staff and faculty was a very welcome experience for my first appointment. A special thank you to Chris and Shaun. ELaine Ho Q7 service 3/18/21. Your staff and faculty was a very welcome experience for my first appointment. A special thank you to Chris and Shaun. ELaine Hodge More

Was a very pleasant car buying experience, salesman James Warren was very helpful from the very beginning with the test drive through the day to sign the papers Warren was very helpful from the very beginning with the test drive through the day to sign the papers More

This is for Harper Audi. The service here has and is always top notch. I do not take my car anywhere else. They are efficient and accommodating even when I get my days mixed up. I always have them check always top notch. I do not take my car anywhere else. They are efficient and accommodating even when I get my days mixed up. I always have them check my car before road trip because I trust their opinion. I strongly recommend them and their team. More

This dealership has always done a great job. Ray is my service manager and he is the best! I will continue doing business with Harper Audi. service manager and he is the best! I will continue doing business with Harper Audi. More

Excellent customer service and a very easy process purchasing a car. Dustin is great to work with and the whole team at Harper Audi are top notch. I was impressed with the whole buying experience c purchasing a car. Dustin is great to work with and the whole team at Harper Audi are top notch. I was impressed with the whole buying experience compared to other dealers. More

The team at Harper Audi are truly exceptional! Justin Helmuth went above and beyond to ensure every detail I desired in my new vehicle was met. Once they found the exact model and specs, they arranged fo Helmuth went above and beyond to ensure every detail I desired in my new vehicle was met. Once they found the exact model and specs, they arranged for the vehicle to be delivered to Knoxville exceptionally quick. The entire process was efficient and customer focused. I couldn't ask for a better car buying experience. The Harper family of dealerships are unlike no other! I've enjoyed many years with their brand and look forward to many, many more! More

Harper’s Audi repaired paint on the back of my Q7. They also restained the leather seat! The car and seat look brand new! Will loaned me a car and was extra helpful and nice! Very happy with Harper’s servi also restained the leather seat! The car and seat look brand new! Will loaned me a car and was extra helpful and nice! Very happy with Harper’s service!! More

Excellent service. It took a little time but the service was excellent. The service representative was friendly and courteous. He did a fantastic job explaining to me each step of the work. was excellent. The service representative was friendly and courteous. He did a fantastic job explaining to me each step of the work. More

Very good service dept. Will was very helpful and knowledgeable about my car. We have only had our car approx.four months and if the car and dealer ship continue as they have since purchase , we wil knowledgeable about my car. We have only had our car approx.four months and if the car and dealer ship continue as they have since purchase , we will be back to purchase again and hope Justin will help us again More

I purchased a CPO Porsche Cayman in June of 2020 from Harper Porsche. The sales experience was great. Trent provided answers to my questions as well as photos of everything I asked. I asked when the c Harper Porsche. The sales experience was great. Trent provided answers to my questions as well as photos of everything I asked. I asked when the cars next service was due and was told by the service department the only thing required is an oil change in November2020. I live in Atlanta and couldn't verify the service intervals on the dashboard, so we drive to Knoxville to pick up the car and drove it back to Atlanta. The process was smooth and I was done with the purchase within an hour. Everything was great! 2 months later, the Intermediate Service light on the dashboard came on. I called the Harper Porsche Knoxville service department and they assured me the car only needed an oil change. This is the same information that was provided when I purchased the car as it would need an oil change in November 2020. I scheduled a service appointment at the local Atlanta Porsche dealer for the oil change, and was told that Harper Porsche didn’t perform the required Intermediate 6 year service on the car and it would be $2,100 for the Intermediate Service to be completed. I called Harper Porsche, spoke to the service advisor, and he again stated all that was needed was an oil change and not the Intermediate Service. I called another local Atlanta Porsche service department to validate if my car would need the Intermediate Service or only an oil change, and they verified it needs an Intermediate Service. They also told me that a CPO car must have any service that is due within 6 months to be complete prior to being sold. I called the service department at Harper Porsche again, and told the service person that the car was due for an Intermediate service within 3 months of me buying the car and wanted to know why that was missed in the CPO process. This didn’t go well with lots of back and forth. Eventually I called Porsche customer service and they stated that the dealership should have performed the $2k Intermediate Service on the car prior to being delivered to me. The service manager from Harper Porsche called me the next day and said they would pay for the Intermediate Service. The end result is that Harper Porsche did what the CPO requires, but it required multiple phone calls over 2 months and finally me involving Porsche Customer Service. If I wouldn’t have kept pushing, I would have had to come out of pocket $2k for this service which was required to be complete prior to delivery per the CPO policy. Be very careful about buying a car here as they may try to cut corners with you like they did with me. More