Audi Knoxville

I purchased a CPO Porsche Cayman in June of 2020 from Harper Porsche. The sales experience was great. Trent provided answers to my questions as well as photos of everything I asked. I asked when the c Harper Porsche. The sales experience was great. Trent provided answers to my questions as well as photos of everything I asked. I asked when the cars next service was due and was told by the service department the only thing required is an oil change in November2020. I live in Atlanta and couldn't verify the service intervals on the dashboard, so we drive to Knoxville to pick up the car and drove it back to Atlanta. The process was smooth and I was done with the purchase within an hour. Everything was great! 2 months later, the Intermediate Service light on the dashboard came on. I called the Harper Porsche Knoxville service department and they assured me the car only needed an oil change. This is the same information that was provided when I purchased the car as it would need an oil change in November 2020. I scheduled a service appointment at the local Atlanta Porsche dealer for the oil change, and was told that Harper Porsche didn’t perform the required Intermediate 6 year service on the car and it would be $2,100 for the Intermediate Service to be completed. I called Harper Porsche, spoke to the service advisor, and he again stated all that was needed was an oil change and not the Intermediate Service. I called another local Atlanta Porsche service department to validate if my car would need the Intermediate Service or only an oil change, and they verified it needs an Intermediate Service. They also told me that a CPO car must have any service that is due within 6 months to be complete prior to being sold. I called the service department at Harper Porsche again, and told the service person that the car was due for an Intermediate service within 3 months of me buying the car and wanted to know why that was missed in the CPO process. This didn’t go well with lots of back and forth. Eventually I called Porsche customer service and they stated that the dealership should have performed the $2k Intermediate Service on the car prior to being delivered to me. The service manager from Harper Porsche called me the next day and said they would pay for the Intermediate Service. The end result is that Harper Porsche did what the CPO requires, but it required multiple phone calls over 2 months and finally me involving Porsche Customer Service. If I wouldn’t have kept pushing, I would have had to come out of pocket $2k for this service which was required to be complete prior to delivery per the CPO policy. Be very careful about buying a car here as they may try to cut corners with you like they did with me. More

Trey Clayman was a true professional when it came to my Cayman purchase, This is my first auto purchase from out of state and was not my first choice but because of Trey, the experience was smooth and eas Cayman purchase, This is my first auto purchase from out of state and was not my first choice but because of Trey, the experience was smooth and easy. He took care to provide me with all that I needed from the first walk around video and photos to the CPO inspections, parts replacement and repairs and finally to the shipping from Tennessee to California. He continues to keep in touch to be sure that I am satisfied with the car and its functions. He is a great asset to the Harper Porsche Dealership. Thank You Trey, RT More

Continued problems I have taken my vehicle to Harper for 2 years and continue to have issues. They are great with mechanical problems, but always leave the interior of m I have taken my vehicle to Harper for 2 years and continue to have issues. They are great with mechanical problems, but always leave the interior of my vehicle dirty. They continue to use sharp objects rather than plastic tools to repair interior parts and have often caused more damage than repairs. More

Superlative experience Not often I write reviews. But this dealership is by far the best: from sales to service. Couldn't ask for more and excellent prices. Not often I write reviews. But this dealership is by far the best: from sales to service. Couldn't ask for more and excellent prices. More

Outstanding They go beyond my expectations to ensure my satisfaction. Never have I had a dealership make it a number one priority to satisfy me! I have owned o They go beyond my expectations to ensure my satisfaction. Never have I had a dealership make it a number one priority to satisfy me! I have owned over 10 new cars and when I am ready to buy again it will be with Harper. More

Continued exceptional service Purchased my 2015 S3 back in 2014 and continue to be delighted with service department and dealer as a whole. Have continued to go back for service, m Purchased my 2015 S3 back in 2014 and continue to be delighted with service department and dealer as a whole. Have continued to go back for service, maintenance. Will most certainly purchase again from Harper! Most recently they repaired a major valve spring/cylinder head malfunction that would have been very expensive to repair out of warranty, but they good-willed it even though my vehicle was just out of warranty. Unheard of!! No need to car shop/service anywhere else. Thanks Harper! More

vehicle purchase By far, this was the easiest process for purchasing a vehicle that I have ever experience. From past dealings from other dealerships, I am always hesi By far, this was the easiest process for purchasing a vehicle that I have ever experience. From past dealings from other dealerships, I am always hesitant about a vehicle purchase through car dealership. Thanks for a rewarding experience. More

Great Service! Jordan Ramsey is a true professional! Service was outstanding for my Audi A4. They were able to service my car quickly and provide me with a service Jordan Ramsey is a true professional! Service was outstanding for my Audi A4. They were able to service my car quickly and provide me with a service vehicle while the work was being done. More

Broken hatch latch Hatch wouldn't close completely the day before we were to drive to family Christmas. Noise was irritating at best. Ray got problem diagnosed with jus Hatch wouldn't close completely the day before we were to drive to family Christmas. Noise was irritating at best. Ray got problem diagnosed with just a dropin on my part, ordered the needed part, and got it installed first thing the next morning. Couldn't have asked fir anything more! More

Service Excellent customer service. Derek Tingle ensured my understanding of services being performed. He worked with me regarding a change to pick up time. Excellent customer service. Derek Tingle ensured my understanding of services being performed. He worked with me regarding a change to pick up time. I had no wait time when I dropped off the car. Derek was waiting for me and had a loaner vehicle ready. More