Audi Indianapolis - Service Center

We have had a few Porsches (currently we have two) and one Audi. Fortunately Jeremy Rodecap has always been present, attentive and informative as he guided us through the maintenance and repairs of these one Audi. Fortunately Jeremy Rodecap has always been present, attentive and informative as he guided us through the maintenance and repairs of these vehicles. Our experiences at Tom Wood have always been fair and professional, thanks to lee Douthet and Jeremy Rodecap. More

Refused to service a pre-certified car bought at that same dealership because the warranty did not reflect the right name. Had to conference in all parties with Audi USA and work through the issue. It to same dealership because the warranty did not reflect the right name. Had to conference in all parties with Audi USA and work through the issue. It took 8 hrs for everyone to get on the same page. Issue is still open as the computers still needs to get the update. Car still needs to be worked. No loaner offered. More

The service department is horrendous. I specifically told them what the problem with the car was, but chose not to listen to me. I had two problems, front left speaker was blown, and the right rear whe told them what the problem with the car was, but chose not to listen to me. I had two problems, front left speaker was blown, and the right rear wheel bearing was shot. Specifically told them that, and they simply turned the car back over to me the next day saying "There's nothing wrong". It took three attempts and two drives in the car with the service guy to prove that there was a problem with the both the speaker and bearing. Horrendous service. I love Audi's and will always own one, but it is worth the drive to go south to Cincy or north to any other dealership besides TOM WOOD. More