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Audi Indianapolis - Service Center
Indianapolis, IN
293 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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293 Reviews of Audi Indianapolis - Service Center
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April 19, 2019
Chris was great and took care of my family as if it was his Chris went above and beyond with his customer service. He was compassionate when it came to answering our questions. If everyone cared about customer Chris went above and beyond with his customer service. He was compassionate when it came to answering our questions. If everyone cared about customer service like Chris our world would be a better place More
by Dgary1010
Employees Worked With
Chris Wisnieski, Justin Locke
April 12, 2019
Scheduled service This visit was for a scheduled service.. the staff were very courteous and made sure to inform e of the status of the process. Several people offered This visit was for a scheduled service.. the staff were very courteous and made sure to inform e of the status of the process. Several people offered beverages and snacks. The waiting area was comfortable and clean. Poor street conditions necessitated an alignment which was done quickly at a competitive price. More
by Q5couple
Employees Worked With
March 23, 2019
Customer service not what it should be! My experiences with Audi INDIANAPOLIS customer service has not been good. I am sure they are good at selling cars, but taking care of the customer aft My experiences with Audi INDIANAPOLIS customer service has not been good. I am sure they are good at selling cars, but taking care of the customer after the car is purchased does not seem to be the priority. With my first experience, I showed up on time for an oil change. The two men that showed up after me where given immediate service and sent on their way with an Uber. I waited 45 minutes for my Uber and was told there was nothing they could do because it is a third party service. It would have been quicker for one of the staff to jump in a car and take me to my office 5 miles away. Secondly, my car was apparently done before I even left the dealership but service did not check to find out it was done - I could have drive my own car away. Second experience is I called for an appointment and told they could not get me in for 3 weeks. I called back to see if there was any way I could get in earlier due to a perceived engine issue. Person agreed to elevate to supervisor. That was a week ago and still no call back. The service person had the audacity to ask me to rate them at the highest satisfaction she. I get their survey. I really believe the head of service needs to put staff through a higher level of customer service and sensitivity training. The Audi buyer expects superior service. More
by Dee
Employees Worked With
I don’t recall the person who took my car in for service.
March 20, 2019
Tire replacement I was unfortunate enough to hit a deep pothole and destroy both the drivers front and rear tires at 6:30 am. I called for Audi roadside assistance wh I was unfortunate enough to hit a deep pothole and destroy both the drivers front and rear tires at 6:30 am. I called for Audi roadside assistance who was able to retrieve my car with a flatbed truck and take it to Tom Wood Audi. The dealership contacted me when my car arrived and they were able to replace my tires the same day. I picked up my (now clean) car later in the afternoon. Great service with no hassle! More
by Steve
Employees Worked With
February 26, 2019
Warranty tire replacement Darrick provided excellent service greatly exceeding my expectations. I was having a bad day due to the loss of a coworker and he worked hard to make Darrick provided excellent service greatly exceeding my expectations. I was having a bad day due to the loss of a coworker and he worked hard to make it much better More
by Mtraynor27
Employees Worked With
Darrick ?
February 26, 2019
Repair estimate I live 50 miles from this dealership and my insurance agent told me to take my car to the Audi dealer for a repair estimate. It took over a week to ge I live 50 miles from this dealership and my insurance agent told me to take my car to the Audi dealer for a repair estimate. It took over a week to get an appt and when I got to the Collision center I was told I had to take it to the dealership as he didn’t have a lift. After waiting an hour at the dealership I was told they would get back to me with an estimate. A week later and the only communication I have received is a request to take a satisfaction survey. Ugh! An entire day wasted and I work full time. Still no estimate. Glad it’s driveable! More
by Jan
Employees Worked With
Justin Lee
February 02, 2019
Great service This has to be the best dealership, with thee best service team in Indianapolis! Andrew is very helpful each time I have a need to visit. This has to be the best dealership, with thee best service team in Indianapolis! Andrew is very helpful each time I have a need to visit. More
by Lee
Employees Worked With
Andrew Fier
February 01, 2019
Service center. Very convenient service department. Always willing to help. The car was ready on time and I had no problems with drop off and pick up. Very convenient service department. Always willing to help. The car was ready on time and I had no problems with drop off and pick up. More
by Hine
Employees Worked With
Justin Locke
January 22, 2019
Maintenance and extended warranty service Great service department at the Audi dealership. Awesome customer service! Always nice, friendly and professional to deal with. They make sure service Great service department at the Audi dealership. Awesome customer service! Always nice, friendly and professional to deal with. They make sure service is completed the right way the first time. More
by Carguy
Employees Worked With
Mike Solis
January 22, 2019
Audi service advisor My Audi Service Advisor Trey Scruggs is The best, even when he is running around and very busy he is always pleasant and helps me get my car repaired. My Audi Service Advisor Trey Scruggs is The best, even when he is running around and very busy he is always pleasant and helps me get my car repaired. Most car dealers I use to dread to visit for a service call, but every time I bring in my car to Audi I get the best service and Trey is the best service advisor I had ever worked with. My wife needs a new car soon and it looks like we will be getting a new 2019 Audi Q3, part of that decision is that we get great service for our Audi Q5. Thanks Tony & Jeri Magri More
by Bam1030
Employees Worked With
Trey Scruggs, Dennis Buterbaugh
