Audi Hunt Valley - Service Center

Once again, the best place to take your vehicle for service My experiences have always been great at Audi Hunt Valley. I know that some may not have the same feelings, but the facts are the facts. No matter w My experiences have always been great at Audi Hunt Valley. I know that some may not have the same feelings, but the facts are the facts. No matter which service representative has helped me (in this case, my new Service Consultant is Ricky Gibson), I can guarantee that the experience will be the same great service every time. There are very competent technicians working there, and everyone enjoys their job...it's that evident. That said, I will never take my Audi A7 to another place. The best part of any of my experiences there are the people. It feels like family every time. From the service counter, to the cashiers, to the parts guys...even the salespersons are genuinely friendly. No place is perfect, but if you ever have an issue with you service visit (which I doubt), you will come away satisfied because THEY WILL RESOLVE IT. Your satisfaction and safety are paramount to them, and they absolutely cut no corners. I promise you that they are not the typical dealership/service business. They simply want you to return. They have more-than expert managers in each function, and they catch mistakes very quickly. My last visit for service revealed an issue that Rick and the Service Manager Frank had discovered, and it was that I had been mistakenly charged twice for an item. While some dealerships and their respective service enterprises would have overlooked this, Rick discovered it while we were quality checking my invoice for work done. My point is that they could have ignored it due to my great trust in them. If I had found it later, I would have just brought it to their attention...no problem. However, they brought it to mine. Moreover, the credit was applied to my credit card before I returned home! This long review is to dispel any misgivings about Audi Hunt Valley. They like many of us may have "Bad days", but they do not let the bad days "have them". I have been, and always will be a loyal customer. I do apologize for not remembering the lovely Cashier's names, but they have the greatest personalities! More

I haven't even been there yet , and I'm getting the feeling they'd rather I didn't. I would be a new customer, and the online service scheduling tool is horribly complicated, and t , and I'm getting the feeling they'd rather I didn't. I would be a new customer, and the online service scheduling tool is horribly complicated, and the person on the phone couldn't see her way to scheduling my appointment unless I gave her the VIN (because it would help her know if there were recalls). That would be terrific if I was sitting in my car making the appointment, but not very helpful otherwise. The Audi Hunt Valley "Service" department could do a little better with their upfront customer "service." -unnecessarily pissed. More

Excellent service I brought my car in for service, and as always, Audi Hunt Valley delivered. Their staff and techs are 100% professional, respectful, and caring about I brought my car in for service, and as always, Audi Hunt Valley delivered. Their staff and techs are 100% professional, respectful, and caring about the customer's concerns and needs. They are more than helpful to accommodate with scheduling and solving car related issues. I totally recommend this dealership if one wishes to maintain their car in tip top shape! More

A Great Experience Awaits You! There are no end of the words in the English language that can describe my awesome experience at this dealership. I needed to have my Audi A7 service There are no end of the words in the English language that can describe my awesome experience at this dealership. I needed to have my Audi A7 serviced due to a left headlamp malfunction. A good acquaintance recommended Audi Hunt Valley. Although I hail from a distance away (Reisterstown, Md), I decided to give it a try. My Service Representative was Tony Watson, and I cannot say enough good things about that young man! He is very personable and genuine - just like everyone else within those walls. I met a salesman named Rick who indulged me in great conversation, and I believe I also met and had a great experience with their General Manager. The point is that I only came in for service, and was treated with the utmost courtesy and respect! To qualify my experience, Tony did not try to "up-sell" me on repairs that were not needed at the time. Their interface with the in-processing of your vehicle is very state of the art. The most important aspect is that these are all competent folks, who would not dare treat you in a condescending manner. I do not remember their names, but even the Parts Department Representatives were just as knowledgeable, genuinely courteous, and personable. When you walk in - no matter what your visit may be for, you get a feeling that the staff in every department are happy to work there. Please be mindful that the car business (all aspects) is dog-eat-dog, and bottom line based. Not at this dealership...you will have to see it for yourself. I am a US Army veteran, who served this country honorably. That said, am not an employee, received no special to write this, and stand by my word. I love Audis, and will go nowhere else for my next one. If you're tired of games at dealerships, please do yourself a favor and try Audi Hunt Valley. Tony and Crew...I will see you very soon for my 55,000 mile service! I'll also write another review then as well! More