Audi Hunt Valley - Service Center

Sticker said all weather, summer on the rim when purchased. Chris, doing his job pointed out tires may have to be replaced soon. Thought i had all weather and negotiated 4 all weather on the rim. 3 purchased. Chris, doing his job pointed out tires may have to be replaced soon. Thought i had all weather and negotiated 4 all weather on the rim. 3 tires arrived. Oh Well. More

Staff is professional, but they don't seem too concerned with minor issue you might be having. If it is a warranty issue it is fine but.........they seem eager to get you in and out as quickly as possible. with minor issue you might be having. If it is a warranty issue it is fine but.........they seem eager to get you in and out as quickly as possible. More

Great job by Chris Becker, always provides a wonderful service, addresses all issues with the detailed explanation and recommendations; definitely will use this place in the future. service, addresses all issues with the detailed explanation and recommendations; definitely will use this place in the future. More

Very good service department and excellent collision repair. Jamie and the good folks at Heritage Collisiion Repair could not have been more informative and helpful. So easy to deal with! repair. Jamie and the good folks at Heritage Collisiion Repair could not have been more informative and helpful. So easy to deal with! More

Excellent service from Chris Becker to the service technicians! Always doing an excellent job ! Always! technicians! Always doing an excellent job ! Always! More

Set scheduled service. Went perfect. Timing, scheduling, and service were spot on. They sent a video of the under carriage showing the car and gave their opinion. Will go back again. and service were spot on. They sent a video of the under carriage showing the car and gave their opinion. Will go back again. More

I purchased a 2018 Audi A4 from this dealership with an extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and reques extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and requesting a partial refund. My wife went to the dealership on 11/21/19 to complete the cancellation form which is required for the dealership to process the refund. Yesterday (2/14/20) I called to try and find out why I had not received a check (3 months later) and was unable to reach the finance manager (William) as he was out of office. William called me today (2/15/20) explaining that the request was still pending with Safeguard (warranty company) and that he would “have to call them on Monday to see what was the hold up”. After getting off the phone with William, I called Safeguard directly. Safeguard informed me that the dealership never submitted the paperwork for a cancellation. In fact, they could see that the dealership accessed my account on 11/21/19 but didn’t do anything else. Safeguard informed me that once the paperwork is submitted to them it would take an additional 3-4 weeks to cut a refund check. I called William back to try and get clarification as to why he told me 1) they were closed on Saturday and 2) why he hadn’t submitted my cancellation request. William informed me that he had indeed submitted it. After explaining to him I knew he didn’t he switched to “well the home office submits those so I need to follow-up on Monday with them”. This is absolutely absurd. In the auto industry there is a term called charge back which basically means if there’s a refund for a warranty that ends up hitting the bottom dollar of the finance department because they can’t report that they earned that money if you’re canceling a warranty. What I’m assuming is happening is that the finance department at Hunt Valley is not submitting the cancellation request in a timely manner. As a result, the customer is not receiving their funds. To make matters worse, safeguard only refunds within three months, so I told William I expect a call on Monday with details of when I will receive my check. BE ADVISED if you have sold a car and are waiting on a refund check. If I had not called, no one at Hunt Valley Audi would have called me to check on it. This is a complete scam. I will never be doing business with this dealership again and I will be advising all family, friends and co-workers to avoid doing business with Audi Hunt Valley. I’ve grown up in Baltimore county my entire life and know many people in the community. This type of business practice shouldn’t be allowed. Three months later, I’m still waiting on a partial refund for my warranty. I sincerely hope a GM sees this feedback and investigates how many other cancellation requests may be in the pipeline. More

Customer Cars Taken Home Overnight without Permission An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it al An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it all caught on my dash cam. I noticed my car had no gas and 87 more miles on it then when I dropped it off for a recall (which wasn't even completed). Not only did he take my car without permission, but he drove it recklessly, including driving 90+ mph on 25 mph country roads. And worst of all the dealer not even knowing this happened, covered it up when confronted, lied about knowing, and told me they were within their rights to "test drive" my car how they see fit. The service writer lied, the Service Manager lied. They didn’t even know it happened. I went to the general manager, Mitch Henson, to explain what had happened, explained I have it all on my dash cam, and to seek some sort of resolution, but they blew me off. If people knew their expensive cars were being taken home by employees and driven recklessly, I seriously doubt anybody would want to take their cars to this dealership. The best part when I told the general manager he was doing 90 in my car, he said "sometimes they have to drive that fast to properly test the car." Seriously! More

Maintenance department Make sure that you get a second opinion before you have any recommended mantainence completed by this dealership. Odds are that you will find out that Make sure that you get a second opinion before you have any recommended mantainence completed by this dealership. Odds are that you will find out that you are being overcharged or they're recommending that you have work done to your vehicle that it doesn't need. More