Audi Hunt Valley - Service Center

Easy to make an appointment. Friendly service. Great communication from Erik, my device advisor. Went the extra mile to try to source a front license plate frame for me here in t Friendly service. Great communication from Erik, my device advisor. Went the extra mile to try to source a front license plate frame for me here in the US before having to order from Germany. All in all a great experience. More

Audi did a great job repairing my windshield. It was competed in a timely manner and was at a great price. It was competed in a timely manner and was at a great price. More

My service advisor was extremely friendly and provided all necessary information regarding the required repairs to my vehicle. all necessary information regarding the required repairs to my vehicle. More

The dealer did a great job of communicating what was wrong with my car and how long it would take to be repaired wrong with my car and how long it would take to be repaired More

1st experience at this dealership and with the Audi family. . Wasn’t sure if what to expect. Needless to say it was the most enjoyable experience I’ve had with any car dealer. From the reception to ha family. . Wasn’t sure if what to expect. Needless to say it was the most enjoyable experience I’ve had with any car dealer. From the reception to having a loaner available and replacement of drivers side tire because of a nail. Great job. More

Always professional and accommodating even if you have an immediate concern. Convenient location off 83 North immediate concern. Convenient location off 83 North More

A very busy dealership but the service advisor got the techs to work reasonably quickly. The car got the update needed and a thorough check of fluids and brake pad thickness. techs to work reasonably quickly. The car got the update needed and a thorough check of fluids and brake pad thickness. More

Appointment and service appointment process communications handled efficiently and effectively by voice, text, and email. One minor after service glitch (lost plate) was handled with priority, communications handled efficiently and effectively by voice, text, and email. One minor after service glitch (lost plate) was handled with priority, speed, and kindness. Thanks. More

They are not good at calling customers back or notifying customers of changes. I had a flat tire and decided to spend 300.00 more dollars to have the dealership replace all four tires. They said they only h customers of changes. I had a flat tire and decided to spend 300.00 more dollars to have the dealership replace all four tires. They said they only had two in stock and that they would have the other two in by 5pm that Friday. I said no hurry I will pick it up on Saturday. After receiving no call on Saturday, I called at 1230pm and they informed me that they just got the tires in and that the car should be ready by Monday. I said I had a ride Saturday not on Monday so I got to the dealership on 130pm and waited til it was done. After spending 1230.00 my car was not cleaned and my gas covering did not lock in place. I left a VM on Sunday and I still haven’t received a call back. I will be there on April 27 at 730 to drop off my car to get the recall fixed. I expect my car to be detailed when I pick it up More

My purchase experience was so professional and smooth. Everyone was so knowledgeable. The service side is equally professional, helpful and friendly. Also I received a video of my car after my visit to sh Everyone was so knowledgeable. The service side is equally professional, helpful and friendly. Also I received a video of my car after my visit to show me the work that was done. Brilliant! I would highly recommend this location. More