Audi Hunt Valley - Service Center

First time Audi owner. I was pleasantly surprised with the level of and transparency. Will definitely return for future service. I was pleasantly surprised with the level of and transparency. Will definitely return for future service. More

Audi Hunt Valley's Service Center has provided me w/great service over the last 2 years. Facility is clean and the staff are personable. My Service Rep- Lindsay Knight- is always welcoming, keeps me abreast service over the last 2 years. Facility is clean and the staff are personable. My Service Rep- Lindsay Knight- is always welcoming, keeps me abreast of the status of my vehicle & is always available to answer my questions. Great customer service! More

Very good dealership on point and courteous would deal with again with car and buy with again with car and buy More

Very great help and attention to when car would be done I'd go there again and the sales was nice to very tentative I'd go there again and the sales was nice to very tentative More

Good job and good service---as usual! Work well done and pleasant and informed help. Work well done and pleasant and informed help. More

Brought car at 63 Kmiles for oil change. A simple 2 hours oil change service turned into 2 weeks very costly repair and then re - repairs lasting due to the mechanic error leading to the car A simple 2 hours oil change service turned into 2 weeks very costly repair and then re - repairs lasting due to the mechanic error leading to the car’s oil leaking. Was able to use car service promotional coupon and was provided with car loaners service. Car mechanic call after rechecking car for the oil leak, and told that “It is nor a big deal, it just improper gasket placement during original repair”. It is not a “Big Deal” for him, but for me it was a Big Deal with the costs at the substantial amount of money and a lot of loss of personal time.Car service advisor apologized for the inconveniences, but there were no other incentive were offered for the inconveniences such a loss of personal times or garage cleaning after car oil spells. More

Everything works very well. I was able to use coupons that were sent to my email. Eric answer all my questions and was very helpful. I was able to use coupons that were sent to my email. Eric answer all my questions and was very helpful. More

I recently brought my 2019 A5 Sportback in for its regular 60K mile service. My experience was nothing but effortless. This has everything to do with my service advisor, Lindsay Knight. As with each regular 60K mile service. My experience was nothing but effortless. This has everything to do with my service advisor, Lindsay Knight. As with each and every visit, her easy to talk to, welcoming, and professional demeanor makes my stay (I typically wait for my vehicle and use the time to work) seamless and enjoyable. I know she is backed up by not only a cohesive front-of-house team (Chris Becker has greatly assisted me before, especially when I was in a pinch regarding vehicle inspection) but also the experts behind the scenes in the shop. I’d like to thank the whole group for years of unwavering service. Lindsay and Crew get it, they really do. Audi Hunt Valley has nailed The Customer Experience. More

Awesome Audi service departments Chris my Audi service advisor is very knowledgeable, professional, very helpful advisor is very knowledgeable, professional, very helpful More