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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,598 Reviews
Call Service Center (847) 843-9900

3,598 Reviews of Audi Hoffman Estates - Service Center

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July 31, 2024

Anthony provided excellent customer service and kept me in the loop with everything that was going on while my car was getting repaired. More

by EK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony B. Service Dept.
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Aug 01, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

July 08, 2024

Quality service for my Audi 5 and the check in process was done professionally and in a timely fashion More

by LORIPICKERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Lori, and look forward to your next visit.

July 05, 2024

Been a customer for many years; going back when it was Schaumburg Audi. Service people are always very helpful and answer all my questions More

by kkinchgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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Jul 06, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

June 30, 2024

Service has always been outstanding and customer focused. They are undeniably one of the best service departments. More

by HJOBS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

June 24, 2024

Everybody was very nice since the time I walked in to the time I left everything was on time and the people were very cordial More

by Mic134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. Dan and our team appreciate your business and hope to see you again soon!

June 22, 2024

The man who checked me in couldn’t have been nicer. Since I am now a woman by myself I don’t worry about anyone at your service center taking advantage of me. More

by Lois kinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 20, 2024

The team was very knowledgeable and reasonably priced on parts and services needed. They spent extra time making sure all questions and issues were answered. I will return. More

by BKBOUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Cuevas, Tim Machonga, Brian Hall
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Jun 22, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

June 18, 2024

Great service department. Very professional and always go out of their way to take care of their customers. This is the only dealer I take my A4 to. More

by TOM.KITZINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Audi Hoffman Estates responded

Tom, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 17, 2024

Very professional. I was in for a scheduled oil change; they got me in and out faster than I expected. More

by Chris&Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Malone
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Jun 17, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 16, 2024

Had my car in twice and the problem is still not completely fixed. People are nice and professional but it’s hard to get a timely response sometimes as the phone is often not answered when we call More

by KUTS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall
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