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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,598 Reviews
Call Service Center (847) 843-9900

3,598 Reviews of Audi Hoffman Estates - Service Center

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August 05, 2024

The service advisor Mikaela was very good at listening to my concerns about my Audi. She also explained to me very nicely More

by Rothblum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 05, 2024

Speedy and Friendly service. Informed me of the status during and after service. Very pleased! More

by Kmatalka
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Audi Hoffman Estates responded

Thank you! Amanda and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

August 03, 2024

Very Friendly and professional. They got my car checked and back to me in a timely manner. They could have done a better job on the car wash More

by spawn1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with any of these areas this time
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Aug 03, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 03, 2024

Very professional car service . People are very nice and responsible. I’m very happy and I come back soon . More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
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Aug 03, 2024 -

Audi Hoffman Estates responded

Greg, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 03, 2024

Needed a taillight replaced. Andy and Tim got me in quickly and out within and hour. Thank you as always! More

by robert.guttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tim
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Aug 03, 2024 -

Audi Hoffman Estates responded

Thank you, Robert, for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Andy and Tim were able to help, and we hope to see you again!

August 02, 2024

Really enjoyed working with our sales rep, Eddie, as we purchased our 2021 Audi Q 3. My wife is very excited about having another Audi after giving up our 2001 Audi TT. It should also be mentioned th More

by Barnyard7744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat (@desk), and Meckala (service coo)r
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Aug 03, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad that Ediie and our team were able to help, and we hope to see you again!

August 01, 2024

Good service and follow up. Easy deal with. Charges ok. If easy get the load car will be good. More

by SHOPCRAZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service
Report | Print
Aug 02, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 31, 2024

Horrible customer service from Anthony Buchanan. Rude, inattentive and cold. Not at all helpful. Will not deal with them again. More

by Karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Buchanan - horrible
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Aug 04, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience, Karla, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 31, 2024

Great service experience… Tim was very professional, knowledgeable, and helpful, and he kept me apprised of status the whole time. More

by JOHN_BOWMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Aug 01, 2024 -

Audi Hoffman Estates responded

John, thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 31, 2024

Very professional from the moment pulling in to driving away. Service was explained clear and completed in the time toldd More

by hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 01, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

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