Audi Hoffman Estates - Service Center

I first came to them with a car bought at another dealer. Since then I have bought 2 used Audis from them at fair prices. They serviced my cars like I was a new car customer. Since then I have bought 2 used Audis from them at fair prices. They serviced my cars like I was a new car customer. More

I had unbelievable service when I took my car in 4/5/12. I called in the morning and was able to get an appointment the same day. As I pulled my car into the dealership, Ted was standing there, waiting for I called in the morning and was able to get an appointment the same day. As I pulled my car into the dealership, Ted was standing there, waiting for me, holding the door open. He was smiling and continued to be extremely pleasant and helpful through out the experience. My oil light was on and I was afraid to drive the car. I was also concerned that my car was using too much oil. Not only did they top off the oil, they topped off all my fluids. AND they found that there was a recall on a certain part and replaced that as well. I needed to come back for a seat repair. Ted said at that time they would run a complete diagnostic on my oil consumption to see if there was any issue. He scheduled it and arranged for a loaner car. He also told me about some upcoming maintenance needed in May. He said my tire treds were low and they'd recheck them in May as well. He told me of a tire sale going on and recommended which tires to buy (BTW, he recommended the least expensive). Cost? $0. Time spent waiting for all this? 45 minutes. AND they washed my car! An unbelievable experience! More

I have been a customer of Schaumburg Audi since September 2007 when we purchased our A3. Our family has since purchased 3 more Audi's from this dealer. The quality of the service work and the above and beyon 2007 when we purchased our A3. Our family has since purchased 3 more Audi's from this dealer. The quality of the service work and the above and beyond treatment from this dealership, especially Ed Stawicki is a big reason we continue to go back to them. Owning four Audi's I feel makes us experts in the service and in knowing it is not hit or miss on being treated well, it is a constant. I really feel they appreciate us as much as we do them. When a relative was looking for a new car last year we convinced her to go there to test drive the cars and see what they could do for her. She was so impressed first with the cars and then the willingness to give her a great deal, she also now owns an Audi from Schaumburg Audi that she is very happy with. Seeing how well they treated her just convinced us to recommend them to everyone we know. More

I have been going to Schaumburg Audi for many years. I consider Ed and Vern my good friends there, knowing that my cars will be receiving the best of care and that they are always very honest with me when consider Ed and Vern my good friends there, knowing that my cars will be receiving the best of care and that they are always very honest with me when it comes to any repairs or service needed. They are very friendly, courteous, knowledgeable and helpful. I can't say enough good things about them. More

I have always been treated so well at Schaumburg Audi. I have bought two cars from them, and I will get the next there also. The staff is very thorough and are looking to please you as the customer. Thank have bought two cars from them, and I will get the next there also. The staff is very thorough and are looking to please you as the customer. Thank you Shaumburg Audi for all you have done. Kenny McCudden More

I was able to drop off my car, quickly get a loaner and drive out of the dealership in 15 minutes. Ed provided good communication along the way and my car was ready when promised. Overall a great experienc drive out of the dealership in 15 minutes. Ed provided good communication along the way and my car was ready when promised. Overall a great experience! More

I always look forward to my Audi dealership visit, as Ted McConnell is a very friendly and welcoming greeter. He ask the reason for my visit and then shortly thereafter tells me how long I should expect to McConnell is a very friendly and welcoming greeter. He ask the reason for my visit and then shortly thereafter tells me how long I should expect to wait. Then he informs me as to the expected cost and gets my approval. When complete he sits with me and goes over my bill. I said OK for cost because I have no idea what the cost should be. This is always a pleasant visit because of Ted. More

The service department is excellent. They listen to you and share their insight into what needs to be done. If you have had service they keep excellent records and can check past needs. The service advis and share their insight into what needs to be done. If you have had service they keep excellent records and can check past needs. The service advisors are well qualified and friendly and very very helpful. More

Ted did a great job. Always a pleasure to come in for service. Great customer service. I was in for routine service and in and out in an hour. Ted explained everything very well about the vehicle and ser service. Great customer service. I was in for routine service and in and out in an hour. Ted explained everything very well about the vehicle and service. More

Ted handled both my routine service and identified a service bulletin issue. When the work took longer than expected he arranged for the car to be delivered to my office. I appreciate the extra touches, service bulletin issue. When the work took longer than expected he arranged for the car to be delivered to my office. I appreciate the extra touches, particularly since I had informed Ted I was relocating to Austin and this would be my last visit to Schaumburg Audi. More