Audi Hoffman Estates - Service Center

Service Advisor Great expiriance the dealer is clean and everybody is friendly. Rick is awesome to deal with. I highly recommend him, I folowed him from McGrath to he Great expiriance the dealer is clean and everybody is friendly. Rick is awesome to deal with. I highly recommend him, I folowed him from McGrath to here. More

Excellent experience & customer service Audi Hoffman Estates delivers excellent customer service, quality workmanship, and a very clean and presentable dealership. All the employees were fr Audi Hoffman Estates delivers excellent customer service, quality workmanship, and a very clean and presentable dealership. All the employees were friendly, approachable and answered every question I had. I really enjoy going to this dealership and highly recommend Audi Hoffman Estates! More

Best customer service ever Awesome service period!!! I was helped by Rick in service and he made sure my vehicle got repaired on time and with full service. This dealership does Awesome service period!!! I was helped by Rick in service and he made sure my vehicle got repaired on time and with full service. This dealership does not nickel and dime nor tries to rip off customers. Will definitely buy my next car from here. More

Good ending to a bad start Mike was very helpful and honored my request for a special service tech. Was able to keep my rental a couple of days. My car is running great now and Mike was very helpful and honored my request for a special service tech. Was able to keep my rental a couple of days. My car is running great now and appreciate his comments for future services. More

Professional and Courteous Mike is very professional and courteous. I brought my Audi in for an oil change. I am old fashioned and believe in frequent oil changes, evey 5,000 Mike is very professional and courteous. I brought my Audi in for an oil change. I am old fashioned and believe in frequent oil changes, evey 5,000 miles. Mike told me or work that was not done at 35,000 miles and recommended that it be done. I agreed and authorized the work. The work was completed promptly. Due to the extreme weather, he car was not washed. I returned yesterday, the 19th t get my Audi washed. I was given priority service which was much appreciated. I will surely return to this deal for future service work. Thanks again for your courtesy and professionalism s sww More

Service on my Audi RS7 2014 I bought my last 2 Audi Vehicles at Audi Hoffman Estates in 2013 and since my first visit there I have never had anything but a very positive experie I bought my last 2 Audi Vehicles at Audi Hoffman Estates in 2013 and since my first visit there I have never had anything but a very positive experience. Everyone is very considerate during the buying process and subsequently every Service visit has been very efficient and flawless. Both Sales and Service has always been very cordial. You always feel very welcome. My last service visit for my RS7 was no exception. They were able to squeeze me in the very same afternoon for my service visit. The Service consultant Scott Hall took good care of everything and my chosen wait at their premises was short. Scott kept updating me of the status of the service. I could not ask for a better overall experience from Scott Hall and the Audi team in General at Hoffman Estates. The whole Team at Audi Hoffman Estates has my full recommendation. More

A Pleasant Surprise My Service Consultant was Mike Torelli. Mike was outstanding in his consideration of my needs and attention to the service my car required. He was My Service Consultant was Mike Torelli. Mike was outstanding in his consideration of my needs and attention to the service my car required. He was always customer oriented, never intimidating and focused on making sure that I understood his recommendations. In short, he worked hard to make sure that I was a happy customer. When I arrived at the service entrance the door opened and I was immediately directed inside. No waiting. No wasted energy trying to find the service consultant. Because of their Scheduler, Tony Trocchio, Mike was expecting my arrival and acknowledged me when I pulled in. He was finishing with another customer and respectfully asked if I could wait just a minute until he finished up. He was with me shortly and we reviewed my concerns and other scheduled maintenance requirements. He asked if I would like a loaner (they're all new Audi's) or if I'd prefer valet service to my house. I opted for the valet service. And after a brief wait, the valet arrived in a beautiful new Q7. My valet was Jamar; a personable young man, also endowed with innate customer oriented instincts I should also mention that during my initial wait I must have been approached by 4 or 5 employees who were eager to learn whether they could help me. I found that to be unique and unusual in this day and age. It was refreshing. The employees ranged from porters to other Sales or Service Consultants passing through the Service area. Clearly, this dealership has hired people with the right customer orientation. By the way, Mike also arranged to have my car valet delivered to my home. It doesn't get much better than that! And did I mention that this dealership is brand new; beautifully executed to be aesthetically pleasing and extremely efficient.? The Service reception area is a pleasure to drive in to; a spacious three lane arrangement that puts you directly in front of the glass enclosed Service Department Consultants, standing at their work stations, ready to be of service; Customer convenience well thought out. My other Audi is in for service with Mike and his colleagues as I write this review. They know how to make you want to come back. More

Great Service Experience I have had 4 Audi's over the past 12 years and have had them all serviced at the Hoffman Estates (previously Schaumburg) location. The staff has alwa I have had 4 Audi's over the past 12 years and have had them all serviced at the Hoffman Estates (previously Schaumburg) location. The staff has always been over the top friendly and remembers to include questions and comments about our personal interests they remember that makes the task of routine maintenance visits a pleasurable chore. I recommend these guys to anyone who wants quality service with a personal touch to go along with it. More

Exemplary Service Great job to Andy and his team for exceeding my expectations from initial inquiry to end result. I can say that I have dealt with several Audi dealers Great job to Andy and his team for exceeding my expectations from initial inquiry to end result. I can say that I have dealt with several Audi dealers and this is one of the best, no doubt. More