Audi Hoffman Estates - Service Center

Hoffman Audi The service here is really good. They are quick and accommodating. Don't try to sell you service you don't need. And are professional. The exact oppo The service here is really good. They are quick and accommodating. Don't try to sell you service you don't need. And are professional. The exact opposite of the experience I had when I had my LEXUS. Highland park LEXUS should take a class from these folks. More

Service Scott Hall and the Hoffman Audi team truly make me feel special and are extremely courteous all the time. I'm able to get a service appointment in sh Scott Hall and the Hoffman Audi team truly make me feel special and are extremely courteous all the time. I'm able to get a service appointment in short notice and all their work is done properly. The staff are very kind and accommodating as well. I reccomend all my family and friends to them! Keep up the great work team! More

An exceptional experience after an unfortunate one A first for me...two flats at once. After hitting a pot hole the two passenger tires were damaged leaving me with no option but to have the car towed. A first for me...two flats at once. After hitting a pot hole the two passenger tires were damaged leaving me with no option but to have the car towed. Without an appointment I dropped the car off at the Audi Dealership in Hoffman Estates and things just got better from there. Rick Kelstrom, the service advisor, was exceptional in providing updates, cost estimates and completion times. He went out of his way to take pitpctures of the damaged rims and email the estimate to my insurance company. These guys are the most pleasant and efficient service advisors I have had the pleasure of dealing with. More

good customer service The customer service was really amazing. There were a few problems I did experience but their customer service was able to overcome the small problems The customer service was really amazing. There were a few problems I did experience but their customer service was able to overcome the small problems. Rick was the main reason I came to this dealership for the repairs to my car. Overall a good experience. More

Great Experience Every Visit Every visit I make to Audi Hoffman Estates (and previously in Schaumburg) whether it be service or just a normal car wash, the team is always professi Every visit I make to Audi Hoffman Estates (and previously in Schaumburg) whether it be service or just a normal car wash, the team is always professional and courteous. The service advisors are all knowledgeable of questions regarding my vehicles (Q5 and A4) whether I give them a call or speak to them in person. I have never had a bad experience with the dealership. These are the first vehicles that I always return to the dealership for any types of service due to the high quality of work performed. It is also great that I am always provided the best pricing possible. I will continue to patronize Audi Hoffman Estates after doing business with them for 3+ years and 2 vehicles later, and potentially a 3rd shortly. More

Excellent experience Every aspect of the visit was conducted professionally and friendly. By now a visit to Hoffman Estates Audi, especially because of Rick's mediation, f Every aspect of the visit was conducted professionally and friendly. By now a visit to Hoffman Estates Audi, especially because of Rick's mediation, feels like a gathering of friends. When I drive away, I feel in goods ands and perfectly safe. A satisfying experience! More

Mike Torelli its all about customer service. The only reason I go to Audi of Hoffman Estates, is because of Mike Torelli. I was referrer by a client of mine and he was right. Mike has been good t The only reason I go to Audi of Hoffman Estates, is because of Mike Torelli. I was referrer by a client of mine and he was right. Mike has been good to me,to my S8 and I have nothing to complain about him . The dealership its beautiful and very clean. But the reason I go there its the service that I get from Mike. Always very professional, responsible and very caring with what he does at Audi. More

Great Service! Eric is always very helpful at the Audi Service Department. He always makes sure that my services go smoothly and then ensure the car is washed both o Eric is always very helpful at the Audi Service Department. He always makes sure that my services go smoothly and then ensure the car is washed both on the interior and exterior. I will continue to go back to this location to have my car serviced. More

Service The experience at Audi Hoffman Estates is hands down the best experience I have had at a dealership. From the moment I walked in I was greated with a The experience at Audi Hoffman Estates is hands down the best experience I have had at a dealership. From the moment I walked in I was greated with a smile from the entire service team. They asked how my day was and if I needed anything to drink. They reviewed what was going to be done on my car and made sure I didnt have anything else they needed to address. I was given a time frame of when my car would be finished and they called me within that time. Great overall experience! More

Service While there was nothing complicated about my service (regular maintenance) I was pleased with the service I received, the loaner I was able to use and While there was nothing complicated about my service (regular maintenance) I was pleased with the service I received, the loaner I was able to use and the work was done timely as promised. I guess that is all one can ask for. More