Audi Hoffman Estates - Service Center

Exceptional Customer Service - Great Experience Joe Sturgeon was my Service Consultant for the recent 25K service on my Audi A4 and he was terrific. Service on a premium sports sedan comes down to t Joe Sturgeon was my Service Consultant for the recent 25K service on my Audi A4 and he was terrific. Service on a premium sports sedan comes down to trust and dependability and Joe lived up to the proud tradition of exceptional customer service that I've come to expect from Audi Hoffman Estates. The work was done on time and everything was done to Audi spec and they always bring the car out washed and looking sharp ! I especially like the fact that Joe was able to secure an "S6" as my courtesy car for the day....nice touch ! I live in Wheaton and there are other dealers that are closer but I always go back to Hoffman Estates for all of my scheduled maintenance/service because they have such a tremendous approach to making the customer happy ! Keep up the good work ! More

My experience at Audi Hoffman Estates was exceptional. First of all my family is an Audi loyalist. We love our Audi. I had 5000 miles maintenance due so I called Audi Hoffman Estates and was schedules imme First of all my family is an Audi loyalist. We love our Audi. I had 5000 miles maintenance due so I called Audi Hoffman Estates and was schedules immediately. I was also offered a loaner without asking, which was great. Victor Escamilla, the service executive was very helpful and professional. After the service, he called to check if everything was OK with the service. I was very satisfied with the service. More

World Class Service Experience! The Best Service I've received! World Class treatment from Joe S., the SVC Writer and Matt, the SVC porter! From Drop off to Pick up, Matt went out of The Best Service I've received! World Class treatment from Joe S., the SVC Writer and Matt, the SVC porter! From Drop off to Pick up, Matt went out of his way to help me. Exceptional Customer Service!! More

very good service was first class, i will bring the care back again for service. Eric was very friendly and did a good job geting the car back in time. service was first class, i will bring the care back again for service. Eric was very friendly and did a good job geting the car back in time. More

Always great service. Audi Hoffman goes above and beyond when I bring my car in for regular service. I really haven't had and service beyond regular oil changes, etc. My se Audi Hoffman goes above and beyond when I bring my car in for regular service. I really haven't had and service beyond regular oil changes, etc. My service adviaor, Mike Torelli, is always available and great to work with. I am able to get a loaner car, service is done correctly and promptly and he texts me when it's ready which I prefer over calls. Anthony McGrath , in service, always makes sure the car is ready to go and I always ask for him. The Audi is a bit more expensive to drive, but with the service given, it is worth it. I never have any issues ever. More

Service Visit Scott Hall was excellent in attending to my vehicle. He explained everything to me regarding what work needed to be completed, when I need to bring my Scott Hall was excellent in attending to my vehicle. He explained everything to me regarding what work needed to be completed, when I need to bring my vehicle in again as well as the costs associated with the current as well as future visits. Excellent Service and very easy to work with. I will be back again for my future service needs. More

Nice experience at the Audi Hoffman Estates I was very pleased with my visit to the dealership. I was taken on time and waited about an hour and fifteen minutes. I was able to watch TV, have a I was very pleased with my visit to the dealership. I was taken on time and waited about an hour and fifteen minutes. I was able to watch TV, have a cup of coffee and bottle of water. It was a very nice waiting room. When they were done with my truck, they explained everything that was done and answered a few questions. I drove off in my newly washed car. I will recommend the dealership to my friends and family. Sincerely, Yvonne Di Cristofano More

Very smooth service experience This is the second time I had my yearly maintenance with Audi Hoffman Estates. They now support online schedule and I did it within several clicks. Th This is the second time I had my yearly maintenance with Audi Hoffman Estates. They now support online schedule and I did it within several clicks. The website is well designed and I can easily schedule a next day service. When I drove there, Eric gave a warm welcome and made everything smooth. He also helped to arrange a loan even I didn't make a reservation online. That did save me a lot of time and the maintenance was done even before I finish a cup of coffer after back from personal things. The whole experience is fantastic and I'm 100% sure I'll do my maintenance again there and certainly consider buying a new car there too. More

Service is fantastic I drive 35 miles to this dealership (15 miles farther than my local Audi dealership) because the customer service by everyone there is excellent and t I drive 35 miles to this dealership (15 miles farther than my local Audi dealership) because the customer service by everyone there is excellent and the people are great. I own several Audis and I take them all here. More

R8 Service For Climate Control System Called the dealership on the hottest day of the year because the climate control system refused to yield cold air. I dropped off the car the same da Called the dealership on the hottest day of the year because the climate control system refused to yield cold air. I dropped off the car the same day and received a very nice courtesy vehicle to use during the repair process. I was on my way in 15 minutes. Turns out the compressor needed replacement and the system refilled and leak checked. The car was delivered to me in immaculate condition. These guys are amazing. More