Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,658 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
3,658 Reviews of Audi Hoffman Estates - Service Center
Sort by
January 04, 2016
Great customer experience....as usual! My recent experience at Audi Hoffman Estates was the same as it always is.....great customer service, comfortable client experience and a clean, welco My recent experience at Audi Hoffman Estates was the same as it always is.....great customer service, comfortable client experience and a clean, welcoming dealership. Service on my vehicle was completed in a timely fashion and all of the employees were friendly & courteous. As usual, I enjoyed my visit to the dealership and will continue to come back. Thank you! More
by naturner19
Employees Worked With
Andy Emberton, Eric Defort
December 14, 2015
Gift certificate Scam, better off at KIA I have a A 4 that I service at Hoffman, they never totally resolve my issues, today was straw that broke the camels back, I received a $15 gift cer I have a A 4 that I service at Hoffman, they never totally resolve my issues, today was straw that broke the camels back, I received a $15 gift certificate in the mail over the weekend, I wanted to buy a a $10 key chain, after making me wait 10 minutes, Michael the parts manager, I believe, said it's not a get certificate and I could only use it for service., it's the way he said it that's bugging me, I have a $40,000 car that I have serviced there , and he's arguing over a $10 key chain. I could have walked over to my salesman and asked for it, but I don't need it, it's the principal , why wouldn't you want to keep my service business ??? I ripped the gift certificate up and will never return for anything More
by rninos
Employees Worked With
Michael Collela
November 30, 2015
Professional service Mike Torelli at Audi Hoffman Estates has been my go to guy since purchasing my Audi. His professional service, thoughtful opinions and integrity is w Mike Torelli at Audi Hoffman Estates has been my go to guy since purchasing my Audi. His professional service, thoughtful opinions and integrity is what sets him apart from my other dealership experiences. The personal attention to details really matter. More
by Clark5
Employees Worked With
Mike Torelli
November 30, 2015
Exceptional Experience The service team at Audi Hoffman Estates is exceptional. Rick Kelstrom has totally earned my trust which, to me, is the highest compliment I can give The service team at Audi Hoffman Estates is exceptional. Rick Kelstrom has totally earned my trust which, to me, is the highest compliment I can give to anyone. More
by rosch2000
Employees Worked With
Rick Kelstrom
November 27, 2015
Routine Service Professional, personable, pleasant.....words to describe my last visit. From the first call to set up my appointment....to the moment I leave the deal Professional, personable, pleasant.....words to describe my last visit. From the first call to set up my appointment....to the moment I leave the dealership after my service.....it is wonderful! More
by Barb
Employees Worked With
Rick Kelstrom, Mike Torelli
November 25, 2015
Service of Audi Q7 2012 Great service and everything done as promised and on time. The Service person, Eric Defort explained all the details of the service to be provided an Great service and everything done as promised and on time. The Service person, Eric Defort explained all the details of the service to be provided and followed through during the day confirming the work that was to be performed. More
by ralph1952
Employees Worked With
Eric Defort
November 24, 2015
Audi Hoffman Estates My family has been customers of the dealership for several years, and we have found that they are price-competitive and do not pad or amplify service My family has been customers of the dealership for several years, and we have found that they are price-competitive and do not pad or amplify service needs. My experience with their service department has been especially favorable; my previously owned Audi had a very unusual problem that they handled very well and expeditiously. I will probably return there for my next vehicle purchase, and am confident in the satisfaction I will experience. More
by harrycaray
Employees Worked With
Ted McConnell, Mitch Berg, Eric Defort
November 20, 2015
Service Stop in November It was time to change to winter wheels. I also needed an oil change. A call to Hoffman Estates Audi got me in the same afternoon I called. Mike Torell It was time to change to winter wheels. I also needed an oil change. A call to Hoffman Estates Audi got me in the same afternoon I called. Mike Torelli handled my service with extreme professionalism. I was out in an hour and a half with a sparkling clean car and all the work ordered expertly performed. Love this dealership. More
by eowevik
Employees Worked With
Mike Torelli, Kevin Jones
November 10, 2015
Comfortable Environment! Dropped car off for service, relaxed in waiting area with 9 month old daughter. Quick service, comfortable environment. Any questions I had were an Dropped car off for service, relaxed in waiting area with 9 month old daughter. Quick service, comfortable environment. Any questions I had were answered by Eric/Jacek/Bob! More
by Andrios
Employees Worked With
Jacek Rudzinski, Eric Defort
November 09, 2015
Best in the Midwest. Rick Kelstrom along with everyone in the service and parts department made sure my vehicle was thoroughly taken care of in every aspect. A+ experience Rick Kelstrom along with everyone in the service and parts department made sure my vehicle was thoroughly taken care of in every aspect. A+ experience and highly recommended. More
by Zovar
Employees Worked With
Everyone in the parts department. Many thanks for patiently locating a tough to find part., Rick Kelstrom
