Audi Hoffman Estates - Service Center

Excellent , Eric is an excellent communicator, I appreciated his knowledge and the information he was sharing with me while going thru the process. I appreciate , Eric is an excellent communicator, I appreciated his knowledge and the information he was sharing with me while going thru the process. I appreciate being kept up to date and his prompt attention. More

Awesome Customer experience A great customer experience. Easy to make appointments, immaculate facility, professional service/ sales people, who work and treat the customer a A great customer experience. Easy to make appointments, immaculate facility, professional service/ sales people, who work and treat the customer a valued partner. The service department will keep you updated as the work progresses and if there are issues will let you know immediately there are no surprises when you pick up your car. A bonus is it is always clean when returned and you can tell they care about taking care of your car. More

Amazing leadership and service. Necko and Rick are absolutely amazing. I just moved to the area and run a restaurant so I work long hours and Necko eats in my restaurant quite often. Necko and Rick are absolutely amazing. I just moved to the area and run a restaurant so I work long hours and Necko eats in my restaurant quite often. He came in once, saw I had an Audi and I told him I needed an oil change and that I'd be in soon. He came back the next week and asked if I'd got it I told him I hadn't. He said okay, called Rick, picked Rick up from the dealership, came back and got my car, got it serviced and brought it back. They don't know but unfortunately, my grandfather had passed so I hadn't gotten the chance to do anything and life was really hard those days. Their act of kindness without me asking or them knowing my situation will always be in my heart. I can't express how impressed I was with the two of them and their amount of care. More

Excellent Work Quality and Fairly Priced Service Shopped around for out of warrantee work to be done and Schaumburg Audi with Rick's help was the best overall solution. Rick understands my cost dile Shopped around for out of warrantee work to be done and Schaumburg Audi with Rick's help was the best overall solution. Rick understands my cost dilemma in keeping an older (2009) Audi running well and always has the best solution for pricing and fixes required. Competitive dealers seem to be winning the "Highest Service Price" competition while Rick and Schaumburg Audi will work for your business and even negotiate the best win-win deal. They have identified additional issues with my car and the remedy was professionally repaired. Thanks Rick! More

Service audi tt Efficient, timely. My Audi TT needed servicing. It was scheduled in a very timely manner and the service was carried out with out any trouble. I am ve Efficient, timely. My Audi TT needed servicing. It was scheduled in a very timely manner and the service was carried out with out any trouble. I am very happy with Audi Hoffman Estates. More

Service is excellent I can't believe how fast they get the service work done. It's the only place I will bring my Audi. They are really efficient. I can't believe how fast they get the service work done. It's the only place I will bring my Audi. They are really efficient. More

service Rick has always been thorough with the explanation of what's being done to my car. He also gives me a heads up on things that will be needed in the fu Rick has always been thorough with the explanation of what's being done to my car. He also gives me a heads up on things that will be needed in the future. No surprises. More

Always a great experience It's always a great experience when I bring my A4 to Audit Hoffman Estates - working with Eric DeFort in the service department is always excellent. It's always a great experience when I bring my A4 to Audit Hoffman Estates - working with Eric DeFort in the service department is always excellent. Eric focuses on the customer experience and I really appreciate that. More

Excellent dealership Had a nail in my tire, and wanted to take it to dealership asap before the tire became flat. Rick at the Service department was able to take my car ri Had a nail in my tire, and wanted to take it to dealership asap before the tire became flat. Rick at the Service department was able to take my car right away and replace the tire. I was updated on the process the entire time. The waiting lounge was wonderful, with plenty of snacks and refreshments. Everyone was very friendly and happy, made us feel comfortable and at home. Will definately only take my audi to this dealership while I am living in the chicago area. Top notch. More

Service Visit Mike has great customer service and people skills. He took very good care of my vehicle from the time arrived until the work was completed. Excellent Mike has great customer service and people skills. He took very good care of my vehicle from the time arrived until the work was completed. Excellent service from Mike. More