Audi Hoffman Estates - Service Center

Tasks performed as promised The car was in for a minor recall which was performed in the time communicated and the car was delivered back clean. Can't ask for more. Ted kept me u The car was in for a minor recall which was performed in the time communicated and the car was delivered back clean. Can't ask for more. Ted kept me up to date with progress all the way through. More

Takata air bag inflator recall Service was performed at a timely manner. Mike was very friendly and helpful. Adviced to get new tires and helped me choose the right ones Service was performed at a timely manner. Mike was very friendly and helpful. Adviced to get new tires and helped me choose the right ones More

Every thing you expect from prestige automaker I received prompt service, a quality loaner and excellent information about what needed to be accomplished and why.while service costs are high, Ihave I received prompt service, a quality loaner and excellent information about what needed to be accomplished and why.while service costs are high, Ihave confidence in the results.An overall terrific experience More

My old A8 Eric understands me well as a customer and what my objectives are pertaining service needs on my 2008 A8. He listens well to what I want and alerts m Eric understands me well as a customer and what my objectives are pertaining service needs on my 2008 A8. He listens well to what I want and alerts me to only the things I might need. Never more. He will also do his best to have the same service technician work on my car. More

Bad service for an high end dealership I was at their service first for second time with No soldlve result. I bought a s3 3 months ago and did not use the air conditioner since the weather I was at their service first for second time with No soldlve result. I bought a s3 3 months ago and did not use the air conditioner since the weather was nice, and when I started use it, some weird unpleasant smell come from the a/c. So I schedule the appt to get it fix. Thought it would be easy, they cleaned it the first time last week, right after done, I still smell it, the service guy told me drive it for couple days to see if the smell gone. And it not, so I called made an appt, the guy who answer my phone said it is no problem. And I brought my car in today, they service guy asked me "oh, you back, what's up?". Why would they not know what I'm getting when I already schedule an appt for it. First of all. Second he told me that " we don't have the machine to clean it, you have to drive to other dealer in Chicago to get it fix". That pissed me off, I bought the car at their dealer ship, why would they sell the car that they cannot provide the service on while I bought every single service packages.and I told the guy I bought the car here, you guys have to fix it, and he was like tell me to talk to their manager, he was like tell me that when I bring the car in next time get the loaner so they can drive my car to the shop to be fixed! What kind of service is this???!! People who buy this brand don't have time to drive back and fort for the unprofessional service!! More

as always...greeted like an friend I had my Q7 in for an oil change. Luckily for me, regular maintenance is about the only time I am at the dealership. I always hope I get Rick as my I had my Q7 in for an oil change. Luckily for me, regular maintenance is about the only time I am at the dealership. I always hope I get Rick as my service writer. He treats me like a friend. More

daughter brought in her Q5 for engine temp sensor . diagnosed and part ordered. In and out in 30 minutes. Part is in and will be finished monday . diagnosed and part ordered. In and out in 30 minutes. Part is in and will be finished monday More

Audi Recall Did all that was asked and on time - helped me out with looking for a dropped item as well Very pleasant group - just lousy cell reception inside Did all that was asked and on time - helped me out with looking for a dropped item as well Very pleasant group - just lousy cell reception inside the building More

Did exactly what I wanted, and was very courteous. Would recommend this dealership to anyone. It was clean, effecient, and they completed things in a timely manner. Would recommend this dealership to anyone. It was clean, effecient, and they completed things in a timely manner. More

Unscheduled oil issue With only 6,000 miles on a 2018 Audi Q5, the oil warning light came on indicating I needed to add a quart of oil. I stopped in at Audi Hoffman Estates With only 6,000 miles on a 2018 Audi Q5, the oil warning light came on indicating I needed to add a quart of oil. I stopped in at Audi Hoffman Estates on a Tuesday afternoon without an appointment. The car was serviced and washed and I was on my way. It was a very satisfying experience. More