Audi Hoffman Estates - Service Center

A great experience starts when you drive into the service bay. There is plenty of room for 10-15 cars and the car jostler meets you and directs you to the service representative that will take care of you a bay. There is plenty of room for 10-15 cars and the car jostler meets you and directs you to the service representative that will take care of you and car. There are plenty of SR's so waiting time is short. Courtesy follows you through the entire experience. The waiting room is large and comfortable with Wi-Fi. The prices for service are competitive and fair. I never thought I was being taken advantage of . More

This was not my first visit here....come to expect it.....Excellent experience...first class service in every way! Luke & Team did a great job! it.....Excellent experience...first class service in every way! Luke & Team did a great job! More

My passenger window shattered unexpectedly on my way to work. I pulled into Hoffman Audi unexpected, they got me a loaner and I was on my way to work within 10 minutes. I love these guys. My window was rep work. I pulled into Hoffman Audi unexpected, they got me a loaner and I was on my way to work within 10 minutes. I love these guys. My window was repaired over the weekend and by Monday, I had my car back. More

Terrible service they damaged my car twice and attempted to cut corners on the repairs. Watch these guys they will lie! Do yourself a great favor do not let their employees touch your car. Nice looking deal to cut corners on the repairs. Watch these guys they will lie! Do yourself a great favor do not let their employees touch your car. Nice looking dealership but doesn't operate in good faith. A shame to the Audi brand. More

Inexperienced crew, seems like all the old pros are gone since my last visit. Not greeted upon arrival, promised extended warranty quote, did not receive, service report not reviewed although 2 tires danger since my last visit. Not greeted upon arrival, promised extended warranty quote, did not receive, service report not reviewed although 2 tires dangerously low on tread. Subsequent extended warranty quote sent by email ignored 3 follow ups. Facility phone reception problems prohibit doing work while waiting. I have been satisfied customer for 10 years recommending friends and associates. I have purchased 3 A6's there and friends at least 3 others. Will consider another dealer in future. Bring back Ed Zwicki and the old place any day. Formerly a great dealership. More

Nolan Porter was professional, courteous and most helpful in listening and assisting with my requests while providing options during my recent visit at Schaumburg Audi for servicing of my Audi A4. Thank you in listening and assisting with my requests while providing options during my recent visit at Schaumburg Audi for servicing of my Audi A4. Thank you. More

I couldn't be happier with the service at Schaumburg Audi. The staff is on their game. I'm driving my third Audi and they continue to impress me with consistent top of class performance. Audi. The staff is on their game. I'm driving my third Audi and they continue to impress me with consistent top of class performance. More

Anthony has made sure that every service visit I make is a pleasant and positive one. He is willing to go out of his way to answer all my questions and help me understand exactly what needs to be done. Scha a pleasant and positive one. He is willing to go out of his way to answer all my questions and help me understand exactly what needs to be done. Schaumburg Audi, you are very fortunate to have such a dedicated employee. Thank you Anthony for all your hard work. You have ensured that I will continue to use Schaumburg Audi for all of my vehicle maintenance visits. More

This dealership always does a great job. My car is 7 years old and drives like a new one. Everyone is very helpful, knowledable and they always have a loaner for me. They always explain what needs to years old and drives like a new one. Everyone is very helpful, knowledable and they always have a loaner for me. They always explain what needs to be done and how much it will cost. I will buy my next car for this dealership. More

Andy and his Service Team are great and I would recommend going to Schaumburg Audi for any service needed on your Audi vehicle. They are always there to greet me at the door and offer loaner vehicles if nece going to Schaumburg Audi for any service needed on your Audi vehicle. They are always there to greet me at the door and offer loaner vehicles if necessary. I have had 3 Audi's over the last 10 years and they have always been serviced at the Schuamburg location. I have always been happy with their service and pricing. I have had warranty and general maintenance work performed. My vehicle is always washed and returned to me nicer then when I dropped it off. I would recommend Andy and his team at Schaumburg Audi any day for service. More