Audi Hoffman Estates - Service Center

Eric is a great service rep & Eddie D is a great sales guy Thanks guys. I appreciate working with you. Eddie was great on the sales side & Eric got me in & out on the service side. I am enjoying my 1st Audi Thanks guys. I appreciate working with you. Eddie was great on the sales side & Eric got me in & out on the service side. I am enjoying my 1st Audi More

Sales and Service We have been going to this dealership for many years and purchased many vehicles. The sales process has always been more than great, always accommodat We have been going to this dealership for many years and purchased many vehicles. The sales process has always been more than great, always accommodating our needs and wishes. The service team, we have worked with all of them, has always been more than outstanding. We have recommended this dealer in the past and we will continue to do so More

Awesome dealership Ted and Anthony were awesome to work with. Work was completed in a timely fashion I only had to use the loaner for less than 4 hours. Ted and Anthony were awesome to work with. Work was completed in a timely fashion I only had to use the loaner for less than 4 hours. More

Very Professional Rick was Excellent, very professional, went "the extra mile" This was my second experience with Rick. He was exceptional on both occasions. I will be Rick was Excellent, very professional, went "the extra mile" This was my second experience with Rick. He was exceptional on both occasions. I will be back. More

Wheel alignment & new tire purchase. Mike was extremely helpful when I brought my A8 in for service. Had it not been for his expertise and guidance, I probably would not have all of the w Mike was extremely helpful when I brought my A8 in for service. Had it not been for his expertise and guidance, I probably would not have all of the work completed that I had done. Thanks Mike, good job! More

Audi TT Performance Upgrade First, thanks to Brand Specialist, Robert LeGault for his perception during discussions on Friday, August 11 regarding a new Q3/Q5 that I might want t First, thanks to Brand Specialist, Robert LeGault for his perception during discussions on Friday, August 11 regarding a new Q3/Q5 that I might want to consider an APR performance upgrade for my 2015 TT roadster. He then introduced me to Service Consultant, Scott Hall who specializes in performance upgrades. The following day, (Saturday) Scott thoroughly answered every question about the options available and arranged for the Stage I ECU Upgrade to be performed on my TT. The increase in engine horsepower and torque was noticeably improved. Therefore, I decided to have the Stage II ECU and Cast Downpipe Exhaust System installed on the following Monday. Again, Scott answered all my questions, obtained the required parts, assured me that the work would be performed by a master technician who specializes in APR performance upgrades, and provided an A4 S-Line loaner vehicle. The work was performed on Wednesday and to accommodate my schedule I picked it up on Friday. In the span of 1 week my stock TT gained 72 horsepower, 64 ft-lbs of torque and a pronounced exhaust note. AWESOME! More

Great service experience Excellent service from the moment I pulled in. I kept informed as to the status of my vehicle throughout my visit. I was able to work using the wi-fi Excellent service from the moment I pulled in. I kept informed as to the status of my vehicle throughout my visit. I was able to work using the wi-fi in a quiet environment without missing a step on my work day. More

RECALL SERVICE I was able to get an appointment when I wanted and when I arrived, I was taken care of immediately and courteously. I had requested an SUV for my loan I was able to get an appointment when I wanted and when I arrived, I was taken care of immediately and courteously. I had requested an SUV for my loaner, and It was available as soon as I was checked in. Mile Torelli Is the person I dealt with and was friendly and professional. He even transferred all the shopping bags I had accumulated in the loaner to my car when I got there to pick up! Overall, a perfectly smooth experience :) More

Great location Mike was outstanding and the location was very honest. I will recommend others to go to Hoffman and I will continue to service my car there l. Mike was outstanding and the location was very honest. I will recommend others to go to Hoffman and I will continue to service my car there l. More

Repair seat Very good service center. My service guy Mike Torelli always make sure that everything is done correct, and that I am happy with the way the job is do Very good service center. My service guy Mike Torelli always make sure that everything is done correct, and that I am happy with the way the job is done. More