Audi Hoffman Estates - Service Center

APR upgrade Scott and Rick were very helpful and informative through the entire process. I could not asked for better service or attention to detail. Would reco Scott and Rick were very helpful and informative through the entire process. I could not asked for better service or attention to detail. Would recommend this dealer and service to anyone. More

Hazzle Free It was a non eventful experience.....which was great! Everything was explained in detail and I was completly satisfied with Eric and his professioal It was a non eventful experience.....which was great! Everything was explained in detail and I was completly satisfied with Eric and his professioalism. Thank you...Eric More

Amazing customer service I was greeted immediately both when I dropped off and picked up. Eric was great to work with, and had all of my paperwork ready to go when I picked u I was greeted immediately both when I dropped off and picked up. Eric was great to work with, and had all of my paperwork ready to go when I picked up. More

Another great service experience My service appointment went very well as it always does. Trhe car is fixed right the first time and t hey always do a great job. My service appointment went very well as it always does. Trhe car is fixed right the first time and t hey always do a great job. More

Personal service Audi of Hoffman Estates has a great service center. They are attentive,personable and diligent. I always have a great experience. Keep up the good wor Audi of Hoffman Estates has a great service center. They are attentive,personable and diligent. I always have a great experience. Keep up the good work! More

Audi Hoffman Estates Mike made my appt for me. He was very pleasant and accommodating on the phone. Ted then greeted me when I arrived. He coordinated my oil change, ti Mike made my appt for me. He was very pleasant and accommodating on the phone. Ted then greeted me when I arrived. He coordinated my oil change, tire rotation and car wash. He was extremely pleasant and helpful. More

Highly Recommend I have always had great service with Audi. The service is fair and Mike (Torelli) is great to deal with. With all the auto choices out there, I stay I have always had great service with Audi. The service is fair and Mike (Torelli) is great to deal with. With all the auto choices out there, I stay with Audi because of the quality of the car and the service I receive. More

Very rude service manager Service consultant was pleasant but the service manager was rude with a nonchalant unhelpful attitude! I took my car in for the airbag recall and an Service consultant was pleasant but the service manager was rude with a nonchalant unhelpful attitude! I took my car in for the airbag recall and an oil change. The next day I noticed a large bolt on the floor and my window wouldn't go down. I went back the next day and they installed the bolt back in the dash but refused to do anything about the window saying in their 32 point check they noticed the window sensor was bad. Yes, it was bad but had been in that condition and working perfectly fine for over a year. The service manager didn't even bother to take a look at the car or address the issue. He refused to do anything about the window suddenly not working, instead he told me it's a coincidence that it stopped working and that I should feel lucky it failed while the car was in their hands opposed to while I was driving..."I should feel LUCKY?" He then asked if I would like to schedule an appointment for the $250 repair...REALLY!!! Audi H.E. will NEVER touch my car again! Thank God for options. More

Professional and treated as a valued customer . Service rep Eric was knowledgeable and attentive.also stopped by sales to see if I could trade and purchase a Q7. . Service rep Eric was knowledgeable and attentive.also stopped by sales to see if I could trade and purchase a Q7. More

Recall plus small electrical issues. Consistent, professional service with employees demonstrating honest concern for their customers. Both sales and service are exceptional at Hoffman E Consistent, professional service with employees demonstrating honest concern for their customers. Both sales and service are exceptional at Hoffman Estates Audi. So good in fact that Valentina sold me a new A8 while I was waiting for repairs! More