Audi Hoffman Estates - Service Center

came for a car wash Rick helped me get the tire replaced and took care of the issue immediately. These guys in service go above and beyond . My husband questioned the rea Rick helped me get the tire replaced and took care of the issue immediately. These guys in service go above and beyond . My husband questioned the reason I had to pay for the new tire since it appeared perfectly fine when I drove it in for a car wash. He asked for the service manager who listened to his concerns and then watched the film of the car coming in and leaving and coming back again. Apparently, I drove over something that punctured the tire and it could not be repaired . More

Friendly service I needed routine service plus a recall repair. I had a morning appointment, but due to an unexpected problem at my work, I could not bring the car in I needed routine service plus a recall repair. I had a morning appointment, but due to an unexpected problem at my work, I could not bring the car in until noon. The dealer accommodated me and had the work done by the end of the day. The work was done flawlessly. More

Great Service Every time I have my car at Hoffman Estates Audi I have a great experience. The Service Advisors are the best and have intimate knowledge of the cars Every time I have my car at Hoffman Estates Audi I have a great experience. The Service Advisors are the best and have intimate knowledge of the cars. The waiting area is comfortable and there's free coffee and water. What more could you ask for? More

Very helpful and ready to get to the bottom of things Very accommodating when I needed an appointment on short notice. Willing to listen carefully to a little problem I have been experiencing with the car Very accommodating when I needed an appointment on short notice. Willing to listen carefully to a little problem I have been experiencing with the car. Then helped address the issue (if temporarily) on the spot, and free-of-charge too. Assured me that they will keep an eye on things and that they will keep working on things as necessary until everything is resolved. More

Great Service! Brought my A3 because one of the tires was low. Turns out there was a screw. Rick helped me out and he was so nice and helpful. Service was fast, over Brought my A3 because one of the tires was low. Turns out there was a screw. Rick helped me out and he was so nice and helpful. Service was fast, overall I was really pleased with my visit. More

easy on-line booking. Simple to book an appointment. Great hospitality in the dealership. Service performed on-time, car returned clean and ready to go. Could not ask fo Simple to book an appointment. Great hospitality in the dealership. Service performed on-time, car returned clean and ready to go. Could not ask for more. More

Solid! The folks in sales and service are top-notch, I highly recommend! Always a loaner waiting, the techs take their time. They go above and beyond. The folks in sales and service are top-notch, I highly recommend! Always a loaner waiting, the techs take their time. They go above and beyond. More

Purchase and Service of my Audi I thought when I purchased the vehicle that it was a very pleasant experience since in years past I was very hesitant on entering a dealership with al I thought when I purchased the vehicle that it was a very pleasant experience since in years past I was very hesitant on entering a dealership with all the sales talk they deliver. However, here at Audi in Hoffman Estates Mr. Duranovic was so wonderful in answering my questions it was indeed a pleasure to decide that this where I wanted to purchase my car. When there were recalls instigated by the company and I initiated an appointment to schedule this service I was given a time convenient for me and both recalls were done at the same time wherein I didn't have to schedule another appointment. Now this is what I call great service. Mr. McConnell handled the service for me and I was finished in less time than I expected. He followed my car through the entire process and I appreciate his astute attention to my ease in dropping the car off and eliminating much of the wait time. More

4/4/service I had my A6 in for warranty service. The work was completed in the time Eric told me it would be. The car was cleaned inside and out. In addition, I had my A6 in for warranty service. The work was completed in the time Eric told me it would be. The car was cleaned inside and out. In addition, they changed my license plates. More

Dealership very professional and friendly would recommend to friends and colleages.The service department is one of the best I have encountered.Rick Kelstrom was very courteous and most helpfull. friends and colleages.The service department is one of the best I have encountered.Rick Kelstrom was very courteous and most helpfull. More