Audi Hoffman Estates - Service Center

Excellent service department I always have a great experience at Audi Hoffman Estates. The staff is always professional and courteous. My vehicles airways come back in excellent s I always have a great experience at Audi Hoffman Estates. The staff is always professional and courteous. My vehicles airways come back in excellent shape and the work has been done correctly the first time. More

Great Service, Great people We purchased our 1t Audi here and could not be happier with this Audi dealer and so close to home. From the moment you walk in friendly, knowledgeabl We purchased our 1t Audi here and could not be happier with this Audi dealer and so close to home. From the moment you walk in friendly, knowledgeable associates. Rick is the best! I asked the day before my appointment asking if my loaner could be a Q3 or 5 and Rick made that happen! More

Prompt excellent service Was greeted immediately by a porter, who walked me into service area to introduce me to Ted McConnell, who was my Service Rep. Ted had all informatio Was greeted immediately by a porter, who walked me into service area to introduce me to Ted McConnell, who was my Service Rep. Ted had all information on what needed to be done and we discussed another issue. He provided me a loaner and called me with an estimate on a minor replacement, then again when vehicle was ready. One of the reasons I purchased at Hoffman Estates Audi was due to their excellent service, would highly recommend. More

Very professional with no hassle Everything about the visit for scheduled maintenance excellent. There was no unnecessary upselling like I have seen in other dealerships. The waiting Everything about the visit for scheduled maintenance excellent. There was no unnecessary upselling like I have seen in other dealerships. The waiting area is very comfortable and the advisors very professional. More

The low oil light kept coming on soon after an oil change Rick has helped with my Pre-owned Audi over the passed year. He has been efficient, professional and extremely helpful in getting my car back to me q Rick has helped with my Pre-owned Audi over the passed year. He has been efficient, professional and extremely helpful in getting my car back to me quickly. Call response and communication was also great. Really the best service and assistance I have experienced in a car dealership. Great job and thank you! More

Great Service Experience! It's always a pleasant experience when you pull into the service area and are immediately greeted by someone who escorts you into the Waiting Area to It's always a pleasant experience when you pull into the service area and are immediately greeted by someone who escorts you into the Waiting Area to talk with a Service Consultant, which in my case, is almost always Rick Kelstrom. Rick knows my vehicles and clearly explains what will be done and how long it will take. Usually, I request a loaner, but since Rick said it would only take an hour to complete the work, I opted to wait. The Waiting Area is a nicely furnished space with a big screen TV mounted on a wall, fresh coffee, and an array of sweets. Complimentary WiFi is also provided. When the work was completed (actually, less than an hour), Rick came over to let me know that my car was ready and I was on my way with my freshly washed vehicle. This is the way a Service Department should be run and it is clear, that everything at Hoffman Estates is geared toward providing a great experience for the customer! More

Fantastic Eric was great as was the whole service department showroom was awesome actually looking at another vehicle the black convertible was really a sharp c Eric was great as was the whole service department showroom was awesome actually looking at another vehicle the black convertible was really a sharp car . More

Very fast service and a sparkling car when I got it back. Very fast and professional service. The dealership also provides a quite place to work as well. Service employees are excellent and describe the ser Very fast and professional service. The dealership also provides a quite place to work as well. Service employees are excellent and describe the service perfectly. More

Fantastic Experience at Audi Hoffman Estates I went in to get APR work done on my Volkswagen GTI. Scott was in charge of helping me out. Everyone was very friendly and really made me feel welcome I went in to get APR work done on my Volkswagen GTI. Scott was in charge of helping me out. Everyone was very friendly and really made me feel welcome. They washed my car and my floor mats for free and of course made my car tons faster. I would recommend this place to anyone who wants to get not only great maintenance, but a refreshing welcome to a dealership. More

Service Repairs Eric was amazing to deal with when my car incurred some major damage to the undercarriage. He worked diligently with my insurance company to ensure a Eric was amazing to deal with when my car incurred some major damage to the undercarriage. He worked diligently with my insurance company to ensure all the appropriate parts and their condition were up to Audi's find standards - this required several part returns and follow-up calls, which I greatly appreciated. Eric additionally kept me very informed of the progress and provided quick responses. I would readily recommend working with Eric and the Audi team! Audrey J More