Audi Hoffman Estates - Service Center

Poor intelligence and inability to follow direction. My sibling is mechanical engineer for the government who build, designs and constructs our military tanks and I am dating someone who used to rebuild My sibling is mechanical engineer for the government who build, designs and constructs our military tanks and I am dating someone who used to rebuild cars for a well known shop in Chicago where his cars were featured and sold in places such as, but not limited to: SEMA, Barrett-Jackson, Mecum, etc. I was informed of my issue in my car could be my torque converter (RPM surging in high gear (4,5,6) at a constant/decreasing and accelerating speeds). My brother was able to find a TSB (2028053) DIRECTLY RELATING to my issue - had to bring it into Audi Hoffman Estates, which I typically don't get services from dealers - because we are more than capable of handing issues our own but am fully aware only an Audi dealer has the equipment to service a TSB as there is expensive softwares and computers needed for these processes. I brought the car in, and asked them to look into the TSB and check that my software was up to date, and if it was not - to update it and do a partial fluid exchange. I get a call that they need to replace crank case breather valve because it is broken, okay fix it please for convenience purposes. I get the car back and it is still surging which they reported that it was not surging anymore. I call back and took a video, on and off cruise control showing that the car is still surging - bring the car back into the dealer after the weekend and ask if they ever looked into the TSB I was told they did not because they "highly doubt it is my torque converter". So I asked calmly and politely if they could look into now as I've already asked once and I am not here to play guessing games on what is wrong with the vehicle, I already told you what is wrong with it and I am asking for it to be fixed. They looked into it apparently -I get a call back and the guy informs me "well we found that your torque converter is slipping" my response: "So....the TSB number that I provided you with that you that I wrote down in three places for you to look into that you never looked into the first place - because that TSB DIRECTLY states - Release Date February 3, 2012: "Condition: Customer may report shudder or RPM fluctuation while at cruising speed in 4th, 5th, or 6th gear. Technical Background: Torque convertor clutches may have excess slippage while cruising. Production Solution: Not applicable. Service 1. Check and verify that the software is at the highest level using TSB 2028053, 37 TCM software update for downshift concerns or 2028279, 37 Shift concerns when slowing vehicle. Also, check that the fluid level and condition is clean, full, and matches the required color per the applicable TSB. Tip: If needed, update the software of the transmission and change the fluid before proceeding with this TSB. 2. Test drive the vehicle to verify the concern is present. If the concern can be duplicated, verify there are no fault codes stored for misfires and watch the Measure Value Blocks in the ECM to verify no misfires are seen when the condition is present. 3. Check MVB 7 from the TCM. Verify Field 3 is reading control and record the slip count from Field 4 while the concern is present. The slippage of the TCC should not exceed 120 RPM in MVB 7 field 4 while the convertor is in control mode. The RPM surge should coincide with TCC slippage. If this reads higher than 120 RPM, the torque convertor should be replaced. Tip: The TCC slippage will vary when in open TCC mode and should read 0 when in closed TCC mode, this is normal. Replace the convertor for high slippage when the TCC is in control mode (above 120 RPM) or for any slippage when in closed mode (MVB 7 field 4). Tip: It is not necessary to receive a Repair Authorization to perform this TSB." With that being said, that is the EXACT diagnosis of my car, in which the service guy just repeated as if he thought I was just some dumb girl coming in with no clue looking to throw away my hard earned money for them to play guessing games, but hey, I actually have knowledge and understood the TSB when WE FOUND IT and read it. In which I argued with him and asked that he service my vehicle as the TSB states - check the software, which I probably told him 3 times by now, and possibly exchange fluids in which he said would be "too messy" so I grabbed my car and took it to someone who could, and would work on it and guess what - TSB solved and car is operating just fine. After the service guy got snippy stating that he, too, has access to the TSB’s (well I would hope so you can google them, everyone has access to them…) and I said I understood and restated that I wasn’t asking for him to find the issue, I was asking him to resolve the issue and if he has the resources for the TSB he, easily, should have been able to find the issue, along with the directions to potentially fix the issue in which they epically failed to do. Maybe next time they should listen to their clients as not every one of them is ignorant to the operation of vehicles. I was truly disappointed and angered by these situations. I spent a total of a weeks span for them to "figure out" a problem that I already solved, just needed their computers to fix it. I am highly disappointed and extremely dumbfounded that a luxury service center was this unprofessional and unintelligent. More

Gouging beyond expectations; You Have Options! First, I have been going to this Audi dealer for years for service, this is the first time I did not get a "Rate Us" email; I think I know why. I First, I have been going to this Audi dealer for years for service, this is the first time I did not get a "Rate Us" email; I think I know why. I purchased a 2007 A3 for my son. When we bought it the Airbag Light was on and we were told there was a recall for the airbag; this was in November 2016. In July of 2017 my son's engine light came on. We took to this dealer for diagnosis and repair of a minor gas cap issue. They released this car in July to my 17 year old with the Airbag Light still on; I thought the issue was still the recall. I received a mailer that noted that Tanaka (sp?) had filed bankruptcy so we called Audi about getting the Recall done and they informed us that they had fixed the Airbag Recall back in July; we did not have that information and they faxed us a receipt that apparently my 17 year old son signed that said yes they had fixed it but sent him on his way in a vehicle with a disabled Air Bag and further issues. We had no recourse at the time so we asked them to determine what was now wrong, we were told that there would be a diagnostic fee but that the fee would be applied to the repair. The fee was $543.00 to diagnose and we were told it would be $1,450.00 to replace the Air Bag Clock Spring. I looked up the issue to get familiarized with the issue and learned that this part costs on average from Audi; $165.00 and takes about one hour of labor to replace. We recognized immediately that Hoffman Audi was trying to rip us off. I made three calls to three other local Audi dealers about the issue and was given the same basic price; less than $500.00 to fix. We took our car to one of them and they fixed the issue for $465.02; even wit our Diagnostic Fee from Hoffman we saved over $500.00. However, the new Audi dealer stated; I don't know why the other dealer had you replace the Air Bag Clock Spring, it was not defective. The Airbag Light is now off and I have a car my son can safely drive. Audi Hoffman Estates has lost a customer for life. In addition to me, my family, friends and company will no longer ever consider this dealer for a car or for service. My son's Audi will now be serviced elsewhere. Stay away from this dealer! More