Audi Hoffman Estates - Service Center

Excellent Service As always, the service was excellent and efficient. Rick Kelstrom was my service agent, and he made my check in very easy, informed me when my car was As always, the service was excellent and efficient. Rick Kelstrom was my service agent, and he made my check in very easy, informed me when my car was ready (his estimate was exact) and help me check out efficiently. More

Recall notice I received a letter regarding a recall on my Q5. I made the appointment for the first convenient time for me...they would have taken me in the day I I received a letter regarding a recall on my Q5. I made the appointment for the first convenient time for me...they would have taken me in the day I called if it was good for me. I came in and the car was checked and finished in an hour which was less than the 1.5 that was estimated. Overall good experience. More

comp 10K service Dropped off my vehicle in the AM and got it back just past noon; was able to get ride from dealership to work while car was being serviced and then th Dropped off my vehicle in the AM and got it back just past noon; was able to get ride from dealership to work while car was being serviced and then they picked me up More

Good Service The service and customer service was excellent. The loaner provided was clean and pick up and drop off was on time. I will recommend the service locat The service and customer service was excellent. The loaner provided was clean and pick up and drop off was on time. I will recommend the service location. More

Made me feel safe Ted was wonderful with making sure I new what was going on with my car. When the service originally done was messed up a little he got me in as soon Ted was wonderful with making sure I new what was going on with my car. When the service originally done was messed up a little he got me in as soon as the parts came in and made sure was provided with a car to use when they did the work. Very polite and explained and even answered questions after I left the dealer. More

Great Job!! Always professional and courteous!! Very thorough and great follow up!! From Service personnel to service staff and cashier, all are helpful!! Always Always professional and courteous!! Very thorough and great follow up!! From Service personnel to service staff and cashier, all are helpful!! Always a great experience!! More

Always professional The service department staff is always professional and treats the each customer as an individual and not just a number. The service advisors listen The service department staff is always professional and treats the each customer as an individual and not just a number. The service advisors listen to you,and make sure they understand your problem. They try to explain to you what they will be doing, ask how they can get in touch with, and never over promise a time when the car will be done. They meet and exceed my expectaions each time. More

Great service experience! Eric provided an excellent service experience. He was very professional and knowledgeable about my vehicle provided good information and suggestions. Eric provided an excellent service experience. He was very professional and knowledgeable about my vehicle provided good information and suggestions. I was taken immediately for my appointment although the service center was busy. Service was performed as described and delivered on time. Eric provided good and thorough communication throughout the process. More

Great and professional Eric was professional and timely, as always. He does a wonderful job everytime i am in there. I would reccommend Eric to anyone who owns an Audi. Than Eric was professional and timely, as always. He does a wonderful job everytime i am in there. I would reccommend Eric to anyone who owns an Audi. Thank you More

great personalized treatment you are greeted graciously and taken care of with efficiency and knowledge. care was taken to see that my wait time was.at a minimum. you are greeted graciously and taken care of with efficiency and knowledge. care was taken to see that my wait time was.at a minimum. More