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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,810 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,810 Reviews of Audi Hoffman Estates - Service Center
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January 07, 2018
Easy to get appointment Easy to get in even though I'm from Florida and didn't purchase my Audi here. Super nice people, answered my questions. Told me how much time it wou Easy to get in even though I'm from Florida and didn't purchase my Audi here. Super nice people, answered my questions. Told me how much time it would be and it was ready! Would recommend. More
by 2 dogs
Employees Worked With
Eric Defort
January 07, 2018
Recall I came in response to a recall. The work was done in a timely fashion. I was pleased with the service and the contact people were very easy to work I came in response to a recall. The work was done in a timely fashion. I was pleased with the service and the contact people were very easy to work with. More
by bsatek
Employees Worked With
Eric Defort
January 07, 2018
Quick review and excellent service I had low air pressure in 1 tire when I landed from a business trip. They quickly took me in, filled my tire and confirmed I didn't have a nail that I had low air pressure in 1 tire when I landed from a business trip. They quickly took me in, filled my tire and confirmed I didn't have a nail that caused it. More
by Bethany Sak
Employees Worked With
Mike Torelli
January 06, 2018
Total Confidence I know from my twenty-year plus relationship with this dealer that I can have total confidence that I will get an honest evaluation of my vehicle's is I know from my twenty-year plus relationship with this dealer that I can have total confidence that I will get an honest evaluation of my vehicle's issue. My car had an electrical problem on New Year's Day. I had it towed in the next day, got my answers by day's end and had my car back as soon as possible. This was all rather miraculous considering when it happened and the extreme cold weather conditions. I had left Ted a message ahead of time with my concern. He got right back to me and reassured me. No worries, just excellent customer service. More
by AudiQueen61
Employees Worked With
Ted McConnell
January 05, 2018
Top Shelf Service Rick and the entire service staff are always courteous and professional, Work is completed efficiently and within estimated timeframe and cost. I appr Rick and the entire service staff are always courteous and professional, Work is completed efficiently and within estimated timeframe and cost. I appreciate their recommendations to consider for preventive maintenance. More
by pwcotopolis
Employees Worked With
Rick Kelstrom
January 05, 2018
Very pleased One of my keys stopped working. I brought it in. Not only was the battery replaced in the problem key, they also replaced the battery in the key that One of my keys stopped working. I brought it in. Not only was the battery replaced in the problem key, they also replaced the battery in the key that was working. Wonderful service. They were very attentive. The wait was very minimal. A very satisfactory experience. More
by Diane
Employees Worked With
Mike Torelli
January 04, 2018
Excellent Customer Service I’ve been bringing my car for service at the Hoffman Estates location for the past 5 years. Can’t say enough great things about Rick Kelstrom - extre I’ve been bringing my car for service at the Hoffman Estates location for the past 5 years. Can’t say enough great things about Rick Kelstrom - extremely knowledgeable, professional, very easy to work with and always ready to help with any maintenance/fixes my car needs. More
by Ayla0023
Employees Worked With
Rick Kelstrom
January 04, 2018
Dishonest Service Shop I took my Audi A6 into this dealer for the airbag recall and the service department broke the CD player when installing the new airbag. The dealer su I took my Audi A6 into this dealer for the airbag recall and the service department broke the CD player when installing the new airbag. The dealer suggested it was already broken and called me a liar. They physically had to remove the CD player unit to replace the airbag so definitely there was a probability of them disabling the CD unit. I told them the CD player was working fine before I brought it in and even after talking to the GM Brian Hall they refused to own up and do the right thing. Completely dishonest dealership. I will never buy from them again and definitely I suggest avoiding their service department at all cost. The service management is weak and indifferent and don't seem to really like their jobs. These guys are crooks!!!! More
by Scott
Employees Worked With
Brian Hall - GM, Mike Torelli
January 04, 2018
Typical excellent service. Not much to say, other than I always receive excellent service at Audi Hoffman Estates. In talking with some of thx other folks in for service, they d Not much to say, other than I always receive excellent service at Audi Hoffman Estates. In talking with some of thx other folks in for service, they do too. Wonderful communication and updates on thx car. Can’t speak highly enough of Mike and Scott. More
by Dennis
Employees Worked With
Scott Hall, Mike Torelli
January 04, 2018
Great Experience Knowledgeable and polite. Stress free experience. Diagnosed my problem and came to within $60.00 of the estimate. Also found a way to provide me wi Knowledgeable and polite. Stress free experience. Diagnosed my problem and came to within $60.00 of the estimate. Also found a way to provide me with a loaner vehicle which helped me out immensely. Well done! More
by Guy R Youman
Employees Worked With
Mike Torelli
