Audi Hoffman Estates - Service Center

25,000 mile service. Service was exceptional, as usual. Ted Mc is your best customer service guy. Ted gets it! I do not understand why there is a 25 word minimum. Th Service was exceptional, as usual. Ted Mc is your best customer service guy. Ted gets it! I do not understand why there is a 25 word minimum. This is very poor surveying More

Service with No Appointment Made I had an issue with a break light being out on a relatively new car. I brought it with no appointment and they addressed the issue immediately. Wond I had an issue with a break light being out on a relatively new car. I brought it with no appointment and they addressed the issue immediately. Wonderful service as always. Nice accommodations and very courteous and competent staff as well! More

25,000 Mile Service Eric Defort did a great job and had me in and out of the service center quickly. Thank you for your excellent work and efficient service. Eric Defort did a great job and had me in and out of the service center quickly. Thank you for your excellent work and efficient service. More

Convenient hours of operation Dealer ship is easy to reach. Especially after hours. You get a loaner car. Friendly and good service. Regular updates until car became available and Dealer ship is easy to reach. Especially after hours. You get a loaner car. Friendly and good service. Regular updates until car became available and earlier than expected. More

Nice staff and no fuss service Till now I had great experience with this service dept. They make sure you are satisfied with the service. I would use their service dept again. Till now I had great experience with this service dept. They make sure you are satisfied with the service. I would use their service dept again. More

Mike Torelli always gives great service. Mike Torelli always gives exceptional service. He explaines all the work that was done in my Audi A4 and any work that needs to be done. The work is a Mike Torelli always gives exceptional service. He explaines all the work that was done in my Audi A4 and any work that needs to be done. The work is always done well and in a timely manner. More

Winshield replacement Ted was terrific in helping me schedule a new windshield replacement. He had a loaner car available, which I greatly appreciated. I was very pleased w Ted was terrific in helping me schedule a new windshield replacement. He had a loaner car available, which I greatly appreciated. I was very pleased with the entire experience. More

Replace tire Needed a new tire. Called Audi Hoffman Estates. They were able to get me in right away. The work was done while I waited in the waiting area. Needed a new tire. Called Audi Hoffman Estates. They were able to get me in right away. The work was done while I waited in the waiting area. More

Excellent Experience Ted did a great job helping me out. All round good experience, as I did not have an appointment in advance. It was fast and professional service. Ted did a great job helping me out. All round good experience, as I did not have an appointment in advance. It was fast and professional service. More

Great Team! I bought my Audi from Eddie about three years ago, and since then have gone back to this location every time I needed service. He really goes above an I bought my Audi from Eddie about three years ago, and since then have gone back to this location every time I needed service. He really goes above and beyond to learn the specific needs of his clients, and is just so friendly and really gets to know you on a personal level. Eddie is so wonderful I wish he were actually a personal friend of mine. You mention something you might want/need and he gets right on it and gets right back to you in no time. If anyone ever needed to purchase a vehicle I would absolutely recommend this place. My service has been done by Scott most of the time, I actually went in yesterday for an oil change and my lost pair of car keys came back to me! It was such a pleasant surprise. My car also drove a lot smoother than it did before the oil change and that was nice too. Scott is always friendly and nice and remembers you and asks detailed questions about your car's condition! You really feel like you have a group of friends here. Fantastic experience overall! Thank you Audi Hoffman Estates! More