Audi Hoffman Estates - Service Center

Excellent, professional, friendly I brought my car in for a recall item. Eric was ready for me when I arrived and took care of me immediately. He created an accurate expectation for wh I brought my car in for a recall item. Eric was ready for me when I arrived and took care of me immediately. He created an accurate expectation for when the work would be finished and what I should expect. When I came in to pick up my car, again he was ready for me with completed paperwork the moment I arrived. He's very pleasant, respectful and professional. Excellent job. More

Pleasant, and stress free! Everyone there is so nice, friendly and helpful. Very clean, and comfortable waiting area. There's nothing better than having fresh hot coffee while y Everyone there is so nice, friendly and helpful. Very clean, and comfortable waiting area. There's nothing better than having fresh hot coffee while you wait.😊 More

Great Job, Team! All personnel have been professional, friendly, courteous and knowledgeable. All services have been performed as needed in a competent, accommodating All personnel have been professional, friendly, courteous and knowledgeable. All services have been performed as needed in a competent, accommodating manner by the entire service team. More

The best service out there!!! I did maintenance service on RS5 that was still under warranty. The service team is always professional. Rick Kelstrom is the best; he follows up with I did maintenance service on RS5 that was still under warranty. The service team is always professional. Rick Kelstrom is the best; he follows up with every little detail. Rick is friendly, professional, and open for all customers’ needs. More

90k vehicle service I was due for my 90k service. My regular service rep Rick Kelstrom booked my visit and had a vehicle waiting for me as always. In fact, my schedule I was due for my 90k service. My regular service rep Rick Kelstrom booked my visit and had a vehicle waiting for me as always. In fact, my schedule changed and they made accommodations to move up my service a day early. From rides back home to rides to the airport to just having a great vehicle available for me, these guys never disappoint. Their customer service is the best I've ever experienced. More

Excellent and friendly service Rick Kelstrom is always professional and prompt when scheduling our service. He spent extra time to link my husband's phone our car's Bluetooth. Also Rick Kelstrom is always professional and prompt when scheduling our service. He spent extra time to link my husband's phone our car's Bluetooth. Also, the young men who wash the cars do an excellent job. More

Great customer service. Not rude even if you don't wear a su Greeted me right when I walked in the door. And polite the whole time. Highland park audi dealership was rude to me. Not Hoffman estates Greeted me right when I walked in the door. And polite the whole time. Highland park audi dealership was rude to me. Not Hoffman estates More

Recall temp control panel I was greeted by Michael who had a loaner vehicle ready and waiting for me. He had my car cleaned and kept inside until the following morning when I c I was greeted by Michael who had a loaner vehicle ready and waiting for me. He had my car cleaned and kept inside until the following morning when I came back to pick it up. I experienced exceptional service.. Thank you, Michael! More

Easy to get appointment Easy to get in even though I'm from Florida and didn't purchase my Audi here. Super nice people, answered my questions. Told me how much time it wou Easy to get in even though I'm from Florida and didn't purchase my Audi here. Super nice people, answered my questions. Told me how much time it would be and it was ready! Would recommend. More

Recall I came in response to a recall. The work was done in a timely fashion. I was pleased with the service and the contact people were very easy to work I came in response to a recall. The work was done in a timely fashion. I was pleased with the service and the contact people were very easy to work with. More