Audi Hoffman Estates - Service Center

Fantastic customer service, speed, and followup. I called and spoke with a Tom I think to schedule my appointment. He was very nice and welcoming. My service person was Rick who did an amazing job. I called and spoke with a Tom I think to schedule my appointment. He was very nice and welcoming. My service person was Rick who did an amazing job. This dealership is top notch. If I buy a new audi or a CPO car they will gain my business sheerly based on my experience with the service department. Thanks again! More

Excellent All my needs were taken care of in a timely fashion and I was given a loaner car for the time for the time of the service. All my needs were taken care of in a timely fashion and I was given a loaner car for the time for the time of the service. More

Thanks for the patience It took multiple chances to set up the service and detailing due to weather and none availability of a loaner, but it was finally accomplished and we It took multiple chances to set up the service and detailing due to weather and none availability of a loaner, but it was finally accomplished and we are pleased. Only issue, when we purchased the vehicle we were told a detailing service would be provided. I assumed the sales folks and the service folks had communicated, but that didn't happen. We were charged for the detailing service, BUT as soon as I called Monday it was cleaned up. More

Exceeding my expectations with service Ted McConnell is a great service person. Helping me to understand what the mechanical needs are for the car. This helps me to prioritize what I can af Ted McConnell is a great service person. Helping me to understand what the mechanical needs are for the car. This helps me to prioritize what I can afford for this visit. I love the new text message video with the technician showing and explaining repair subject. Ted helps to put it into layman terms. I feel important to Audi and Ted while I am there and having service done. This nice treatment helps take some sting, (sorry to say), from the cost. I do feel that when I leave the facility that the work is done correctly. Thank you again Ted for all your help Sincerely, Ronald Lawson More

Scheduled service and detailing. Everything agreed to on service was done and the detailing was impeccable. I didn’t even recognize my car when I picked it up! My car was ready when Everything agreed to on service was done and the detailing was impeccable. I didn’t even recognize my car when I picked it up! My car was ready when promised. More

Exceeded my expectations Great service, outstanding customer relations, nice people!! Ted was great. Using texts to inform me of progress and the video where excellent. Very w Great service, outstanding customer relations, nice people!! Ted was great. Using texts to inform me of progress and the video where excellent. Very well done. More

Great thorough service beyond my expectations Great service went the extra mile Rich addressed my items that needed attention. He worked with the technician to get the service done and get me out Great service went the extra mile Rich addressed my items that needed attention. He worked with the technician to get the service done and get me out quickly. More

Scheduled service Professional staff, no long wait time , Consultant Rick willing to help it does not matter what problem or question Customer has. Friendly Professional staff, no long wait time , Consultant Rick willing to help it does not matter what problem or question Customer has. Friendly environment , please to be there when car is being checked . Thank you Rick! and Big Thank You to Staff!! Sonia Rembisz More

Great Service Department The Service department in Hoffmsn Estates is very good. I was met by Mike Colles when I arrived to drop my car off for service. Mike was courteous a The Service department in Hoffmsn Estates is very good. I was met by Mike Colles when I arrived to drop my car off for service. Mike was courteous and helpful. He took down the information that he needed and answered the questions I had. The courtesy car was ready for me when I was ready to leave. As I was at the cashier, Mike came up, called me by name and described what was done to my car. My car is running fine. More

Miscellaneous Services Listened and documented problems and provide loaner. Provided feedback and called when Service was complete and my car was washed and ready for pick u Listened and documented problems and provide loaner. Provided feedback and called when Service was complete and my car was washed and ready for pick up. More