Audi Hoffman Estates - Service Center

Responsive and Helpful service Mike called more than once to check on the my preferences with regard to the 1999 A6. Repair or give up on it and start a lease. Also was helpful in s Mike called more than once to check on the my preferences with regard to the 1999 A6. Repair or give up on it and start a lease. Also was helpful in suggesting that I really did not need a detail as the exterior remained in excellent condition, only driving the car about 2000 miles a year. More

Outstanding service as usual! I had an incident with my right rear wheel and a curb. Took the car into Audi Hoffman Estates the same day. Rick was fantastic, made call Fla to ge I had an incident with my right rear wheel and a curb. Took the car into Audi Hoffman Estates the same day. Rick was fantastic, made call Fla to get the insurance coverage and had the car done and back to me in 24 hours, can’t say enough good things about Rick and Audi Hoffman Estates. More

Helpful, knowledgeable, courteous staff We were traveling an needed to check out a problem. Mike Colles got us right in and right out. Very good Customer Service and Service Dept. We were traveling an needed to check out a problem. Mike Colles got us right in and right out. Very good Customer Service and Service Dept. More

Great service Friendly, greeted upon entry into the garage to drop off car, professional, reasonably priced, fast service, saw video of the check up which was impre Friendly, greeted upon entry into the garage to drop off car, professional, reasonably priced, fast service, saw video of the check up which was impressive and to the point of what is going on with the car, plus mostly, Rick Kelstrom (Service Consultant) made the whole process of taking the car in for maintenance easier/smoother at the dealership. Thank you for cleaning my car afterwards - definitely a treat! More

Great and quick service! Always get fast and friendly service - no matter what I am having done. Also competitive prices for normal maintenance not covered by my Audi warrant Always get fast and friendly service - no matter what I am having done. Also competitive prices for normal maintenance not covered by my Audi warranty. More

Excellent Service Rick the service coordinator and Tristin, Master Audi Tech provided great service beyond my expectations. It was a very good experience dealing with H Rick the service coordinator and Tristin, Master Audi Tech provided great service beyond my expectations. It was a very good experience dealing with Hoffman Estates Audi. More

Problems with car. I came in for window wipers, how to use my cell phone that has always been a problem and help me to know what I was doing wrong.plus my car was clean I came in for window wipers, how to use my cell phone that has always been a problem and help me to know what I was doing wrong.plus my car was clean and every one was very nice. More

Demon took over my radio My 7 month old Q7's radio went insane earlier this week. I called the service department in HE and they said to bring it right in so they could diagn My 7 month old Q7's radio went insane earlier this week. I called the service department in HE and they said to bring it right in so they could diagnose it. It ended up to be a blown amplifier which caused the ear-shattering volume that wouldn't mute. While waiting for the staff to diagnose the problem, I spoke with my wonderful salesman, Jacek Rudzinski, and told him I found the Q7 to be way too large for me to feel comfortable in. He took me for a test drive in a Q5 and I felt much more at ease with the size. Bottom line...I ended up trading my 7 for a 5 that day and have been happy ever since. Thank you Audi HE! You all are great! More

Great experience Everything was excellent! Mike was very helpful. Drop-off was easy. I was set-up with a Q7 loaner, which was perfect. I really liked the video of my Everything was excellent! Mike was very helpful. Drop-off was easy. I was set-up with a Q7 loaner, which was perfect. I really liked the video of my car made by technician. Mike was very professional, friendly and helpful. Thank you to the entire team!! More

Awesome Service! Scott Hall is great and very Knowledgeable! Made an appointment with Scott Hall and came it that day and everything went better than expected for me. Scott is very knowledgeable about questions Made an appointment with Scott Hall and came it that day and everything went better than expected for me. Scott is very knowledgeable about questions I asked and I left feeling very confident in satisfied! I’m very happy with Hoffman Estates Audi and will be back for all my service needs from this point on! Thank you! More