Audi Hoffman Estates - Service Center

Just an oil change, but was able to get a convenient appointment…with safety check, tire rotation and oil change, everything done in about an hour as I waited. Car was washed nicely and delivered back t appointment…with safety check, tire rotation and oil change, everything done in about an hour as I waited. Car was washed nicely and delivered back to me in perfectly clean condition. More

When I scheduled the oil change for my husband, I informed the person (male) that I made the appointment with of the $15 coupon. He assured me that it would be applied and gave me a price quote. When informed the person (male) that I made the appointment with of the $15 coupon. He assured me that it would be applied and gave me a price quote. When my husband showed up for the service, the sales technician informed my husband that they wouldn't accept the coupon (after taking the car for service). He proceeded to try and upsell him on multiple services including tire rotation. The A5 is all wheel drive which is on file and per the salesperson, does not require tire rotation. The sales technician said that "how would I know that it's all wheel drive?" My husband wrote a check and we vowed to never return to Hoffman Estates Audi ever again. The same service technician called yesterday and said that the check was written incorrectly and even though it was presented to the cashier in person, no one noticed. How staff can be this clueless, I'll never understand. The tech sent a driver over to our house for a new check. As I stated, we will never set foot in this dealership again. This was the worst dealership experience that we have had in our decades of car ownership. More

Service Dept. Not bad pretty much in and out Oil change and tire rotate and wash. Not bad pretty much in and out Oil change and tire rotate and wash. More

Decent dealership service department. They’re friendly and try to be helpful. Waiting areas decent and they are pretty accurate with their service timing They’re friendly and try to be helpful. Waiting areas decent and they are pretty accurate with their service timing More

Good first time visit. Only surprise was being told that my company vehicle would be held until my company paid for the services. I said I wasn’t informed of this when I ma Only surprise was being told that my company vehicle would be held until my company paid for the services. I said I wasn’t informed of this when I made the appointment and of course was concerned about being able to get back timely to work. I was kept updated while waiting and everything worked out in the end. More

Michaela was great! She was able to get me a last-minute loan car when she found out my boss’s car wasn’t gonna be ready for pick up in time! She was able to get me a last-minute loan car when she found out my boss’s car wasn’t gonna be ready for pick up in time! More

Tim Machonga assisted me and he was outstanding. He updated and informed me of all that was going on. He’s definitely one of the best at Audi Hoffman. He updated and informed me of all that was going on. He’s definitely one of the best at Audi Hoffman. More

Everyone at this dealership that I encountered, was friendly, helpful and very accommodating. It was efficiently run. friendly, helpful and very accommodating. It was efficiently run. More

The sales and service have been great. Amanda was very helpful with delivery of my vehicle. Amanda was very helpful with delivery of my vehicle. More

Great dealership-great people to do business with. Very professional and courteous. There service department is top notch. Very professional and courteous. There service department is top notch. More