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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,660 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,660 Reviews of Audi Hoffman Estates - Service Center
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August 21, 2018
Excellent service Complete and fast service. I was updated on the status of my vehicle and I was happy with the result. The service department is why I would consider b Complete and fast service. I was updated on the status of my vehicle and I was happy with the result. The service department is why I would consider buying from this dealership. More
by Jeff B
Employees Worked With
Mike Colles
August 21, 2018
Service will charge for repairs not completed Would probably rates 0 star if possible. Brought my 08 Audi A8 to reset component protection active for control head. Service department wasn’t able t Would probably rates 0 star if possible. Brought my 08 Audi A8 to reset component protection active for control head. Service department wasn’t able to complete reset . Service advisor Mike Torelly told me that I can come to pick up my car or leave for more diagnostics. I declined more diagnostics and told Mike that will pick up car momentarily. I told him that I refuse to pay since nothing was done. Once I came to service department Mike gave me paperwork and said there will be no charge but said wait a minute in wait area. He went somewhere and after some time returned saying that Service manager told him to charge me $178.82 for time technician spent trying to reset but didn’t. I spoke with Andy , service manager at Audi of Hoffman Estates, citing that nothing was done and I still have an existing problem. He said I must pay or he keeps my car. I called police department and reported this situation. We all had conversation involving all of us and Andy refused to dismiss any charges or work out any agreement with me. I ended up paying 178.82 . After I paid this amount Andy threatened me not to come to this dealership for service because he will be calling police and physically remove me from property. Also he was very rude, unprofessional and aggressive in this situation. After my car was brought back I was surprised it wasn’t even washed. I asked porter if he can wash it and he said he will. But from nowhere came Andy and told him give me car the way it is. I told him about washing my car for but he said you can write it in your review as well that we did not wash it. Once again he threatened me not to come to service again or he will call police. I do not see any wrongdoing from my side. I pay if services are performed, no questions asked. I see no reasons to treat customers like he treated me. Actually police officer advised me to leave low rating. Please think good before you decide to bring your car for service to Audi of Hoffman Estates. Remember about Andy, Service Manager. More
by Vladp
Employees Worked With
Andy , service manager, Mike Torelli
August 20, 2018
Audi A6 service Good summary after the service. Mike did a good job before and after the service call. I look forward to getting my brakes repaired next week. Good summary after the service. Mike did a good job before and after the service call. I look forward to getting my brakes repaired next week. More
by Haley123
Employees Worked With
Mike Torelli
August 19, 2018
Tire repair & purchase Service was excellent, I was able to schedule the night before and it went seamless. I was informed of the required service and the estimated cost in Service was excellent, I was able to schedule the night before and it went seamless. I was informed of the required service and the estimated cost in a timely manner More
by Buglady329
Employees Worked With
Mike Colles
August 18, 2018
quality service reps Quick & easy always a pleasant experience work was done properly and I was on my way in a timely fashion. I will be back for my next service. Quick & easy always a pleasant experience work was done properly and I was on my way in a timely fashion. I will be back for my next service. More
by smusso
Employees Worked With
Mike Torelli
August 18, 2018
Good first experience will return Needed warranty work and staff explained circumstances accordingly. As first time visitor I would have want a highlight of other services offered like Needed warranty work and staff explained circumstances accordingly. As first time visitor I would have want a highlight of other services offered like detailing. I only noticed that on the receipt. More
by Dealerrater01A!
Employees Worked With
Mike Torelli
August 16, 2018
August Service Visit Mike was great getting me on the schedule at the last minute. When I showed up Rick was right there to meet me, talk over needed service get the car g Mike was great getting me on the schedule at the last minute. When I showed up Rick was right there to meet me, talk over needed service get the car going. In 1 hour I was on my way home. Can’t beat the courteous service and the attention to detail. More
by weev
Employees Worked With
Rick Kelstrom, Mike Torelli
August 16, 2018
Easy and fast Easy to schedule servicing (i.e. online); thorough understanding of expectations upon arrival and quick turnaround if you wait. They’ve made routine Easy to schedule servicing (i.e. online); thorough understanding of expectations upon arrival and quick turnaround if you wait. They’ve made routine maintenance easy. More
by Reggie
Employees Worked With
Mike Torelli
August 14, 2018
Excellent Service; Quirky Emailed Status Update The service department is sparkling clean, slick and professional. People were professional and courteous. Work was completed in the estimated time The service department is sparkling clean, slick and professional. People were professional and courteous. Work was completed in the estimated time and as specified. I would only offer some constructive suggestions regarding the emailed status report and the video link. The status report at first glance is hard to follow, It is easy to confuse the status keys (colors) headings with the actual status being reported for the inspection items. A yellow status can mean that everything is fine, just not 100%, or that something is worthy of concern. That caused me to think that I should contact the dealership because additional work was recommended. It was not. Also, the video is a novelty, but useless. A technician it talking in a noisy environment and basically saying things already shown in the PDF report, although much was unintelligible. More
by Keith
Employees Worked With
Ted McConnell
August 13, 2018
Mike Colles is an outstanding Service Rep. The dealership is clean and very professional. The employees are friendly and courteous to their customers. I would recommend AUDI HOFFMAN ESTATES to The dealership is clean and very professional. The employees are friendly and courteous to their customers. I would recommend AUDI HOFFMAN ESTATES to my friends and family. More
by Boating321
Employees Worked With
Mike Colles
