Audi Hoffman Estates - Service Center

Very pleasant service appointment! Very pleasant service appointment at Audi! Mike Torelli checked in my Audi promptly, the work was completed in less than anticipated time and the staf Very pleasant service appointment at Audi! Mike Torelli checked in my Audi promptly, the work was completed in less than anticipated time and the staff was the Best and the work was perfect! I am researching options for trading my Q5 for a new Q3 and Dean Turner was the kindest, the most patient, professional staff, he answered all my hundreds of questions and made me feel at home. Dean Turner is the most amazing nice, kind Audi expert! More

Professional I brought my vehicle in for a routine service but was extremely grateful that a torn CV Boot issue was brought to my attention and fixed before any da I brought my vehicle in for a routine service but was extremely grateful that a torn CV Boot issue was brought to my attention and fixed before any damage to the axle occurred. I am always impressed with Audi Hoffman Estates attention to detail. More

Very friendly and attentive! Rick was awesome, kept me advised of the status of my car. The service took quite a bit longer than I originally expected, but other than that my vis Rick was awesome, kept me advised of the status of my car. The service took quite a bit longer than I originally expected, but other than that my visit was great! More

Very Professional I arrived early for my appointment and they started the process immediately. The text message updates, with accompanying video were a nice touch. Th I arrived early for my appointment and they started the process immediately. The text message updates, with accompanying video were a nice touch. Their time estimate for completing the service was accurate. First service at this dealer and it was excellent. More

General Check pre trip Before taking a series of long weekend road trips wanted car checked. Found battery tested bad and AHE replaced it at no charge since car was recently Before taking a series of long weekend road trips wanted car checked. Found battery tested bad and AHE replaced it at no charge since car was recently purchased as Certified. Mike Torelli was easy to work with and good at interpreting my vague descriptions of auto symptoms. I was very pleased, no questions or issues, very honorable solution. More

Great Service Rick very helpful they got me earlier than my appointment and they wash my car am happy with the service and they video my car Rick very helpful they got me earlier than my appointment and they wash my car am happy with the service and they video my car More

Scheduling Servive I had an issue with the brakes pulsating on my Q.5. Dealership was able to take my car into the shop without a appointment, provide a loaner, replace I had an issue with the brakes pulsating on my Q.5. Dealership was able to take my car into the shop without a appointment, provide a loaner, replaced the roters and returned my car same day. I want to thank Mike Colles for his outstanding customer service. More

excellent service Audi Hoffman Estates has wonderful service. Mike T goes above and beyond to take care of the customers needs. All in all its the best service I hav Audi Hoffman Estates has wonderful service. Mike T goes above and beyond to take care of the customers needs. All in all its the best service I have ever had for a car ! excellent service More

Recall Service Everything done on time with notifications when started and finished, Car was washed and vacuumed, everybody went out of there way to make me satisfi Everything done on time with notifications when started and finished, Car was washed and vacuumed, everybody went out of there way to make me satisfied, great experience More

A8 Fuel line Recall Mike Torelli did a great job in handling my service. Very efficient and thorough. The service video was a new experience for me. Anthony explanation w Mike Torelli did a great job in handling my service. Very efficient and thorough. The service video was a new experience for me. Anthony explanation was short and to the point in letting me know status of the repair. I like that feature. Keep up the good work. More