Audi Hoffman Estates - Service Center

Service 20k on s4 Service was excellent. I was met as soon as I entered the service bay by a service writer who knew my service need. Everyone was very courteous. P Service was excellent. I was met as soon as I entered the service bay by a service writer who knew my service need. Everyone was very courteous. Peas informed that the service would take 1/1/2 hours which was an accurate estimate. More

Service rep Mike was very nice and professional. It was my first time there and he was able to pull up my account info right away. Other employees were very frien Mike was very nice and professional. It was my first time there and he was able to pull up my account info right away. Other employees were very friendly as well, especially a salesman who helped me with a question I had about my Audi Connect. It was nice that he took the time to help me More

efficient, friendly, feel in "good and honest" hands It was the first time that Mike Colles in service "took in" my car (and I service it at your place since the purchase in 2010.) Mike explained everyt It was the first time that Mike Colles in service "took in" my car (and I service it at your place since the purchase in 2010.) Mike explained everything that will be done and then what has been done.....needless to say great overall service that makes me travel the extra 10 miles rather than going to a dealier closer to my home. Always feel appreciated as an owner! My car has only 40K on it so keeping this wonderful little toy for everr - but will definitely buy my A7 or Q7 at this dealership early next year. More

Great Service Service was great and communication was wonderful! 5 stars in my book! They were done when they said they would be, they sent reminders before hand Service was great and communication was wonderful! 5 stars in my book! They were done when they said they would be, they sent reminders before hand and during service to keep me updated. More

Great Service The communications with the service rep (Michael Colles) and the actual service was excellent! The service was completed in about an hour and I was ha The communications with the service rep (Michael Colles) and the actual service was excellent! The service was completed in about an hour and I was happily on my way. Thanks! More

Car wash and oil change Everything went smoothly. They were amazing help. I just needed a car wash and my oil changed. They checked the whole car for me. They change my air f Everything went smoothly. They were amazing help. I just needed a car wash and my oil changed. They checked the whole car for me. They change my air filter and checked my tire pressures to make sure I was safe on the road. That is very appreciated. More

service Mike and the service staff did a great job of handling my Audi's mechanical issue on a semi urgent basis. So my thanks to them Mike and the service staff did a great job of handling my Audi's mechanical issue on a semi urgent basis. So my thanks to them More

Great service Stopped by dealership because an indicator light was on. Rick took immediate care of the situation. Sent car in for diagnostic and fixed the issue. Stopped by dealership because an indicator light was on. Rick took immediate care of the situation. Sent car in for diagnostic and fixed the issue. More

Quick easy and everything was explained Called made appointment. Got there right on time. Received help right away. Car was looked at and Rick helped me and explained the process. Was on my Called made appointment. Got there right on time. Received help right away. Car was looked at and Rick helped me and explained the process. Was on my way within 45 minutes to an hour. More

Fast service and great accommodating service rep I scheduled my 20,000 mile service online. My wife and I have both worked with Ted McConnell in the service department and know that he will do everyt I scheduled my 20,000 mile service online. My wife and I have both worked with Ted McConnell in the service department and know that he will do everything to make our experience the best it can be. When I arrived, Ted had not only set up the 20k service, but also made sure an open recall service to update the software on my Q5 was performed. Although it was not previously scheduled, I asked about the availability of having the car detailed. Without hesitation, Ted said that he would make it happen and he did. Drop off and pickup were handled in mere minutes of my arrival. More