Audi Hoffman Estates - Service Center

Great Service I was able to schedule my desired appointment, all of the issues were completely resolved, and they took care of an additional item at the same time. I was able to schedule my desired appointment, all of the issues were completely resolved, and they took care of an additional item at the same time. Great job! More

Thank you again, Mike Torelli! Audi Hoffman Estates service department has been a consistently positive experience thanks in large part to Mike Torelli. Always friendly and courteou Audi Hoffman Estates service department has been a consistently positive experience thanks in large part to Mike Torelli. Always friendly and courteous, he makes sure my questions are answered quickly and thoroughly. He is great at his job!!! I trust him to solve my problems, be it finding a loaner when I need one, explaining the technical stuff about my car, its warranties and the repairs. He makes sure that the repairs are made and that I am satisfied with your service. He is very conscientious about costs, too, and will often look for economical ways to help solve a problem whenever possible. All in all, he brings great value to your service department. Thank him for me. More

Excellent Honest Service Firestone told me I needed new control arms when I had new tires mounted last week. $1300 was their quote. Your guys did a courtesy inspection this mo Firestone told me I needed new control arms when I had new tires mounted last week. $1300 was their quote. Your guys did a courtesy inspection this morning and told me that everything is fine. I appreciate the honesty from someone who isn't just trying to make a sale. Thank you! More

Fast, friendly service! Great job by Audi Hoffman. Always friendly and responsive! Check out team easy and quick! Team always does an outstanding job - appreciate their cust Great job by Audi Hoffman. Always friendly and responsive! Check out team easy and quick! Team always does an outstanding job - appreciate their customer care! More

Great Service through Mike Torelli I originally brought my car in for service due to a noise coming from the steering wheel and a clicking sound and excessive oil consumption under a di I originally brought my car in for service due to a noise coming from the steering wheel and a clicking sound and excessive oil consumption under a different service advisor. After replacing the CV Axle the clicking sound went away but the steering wheel grind was still there and the car was also still burning oil. I was charged $85 and had to make a return appointment to test for oil consumption and asked that they also fix the grinding steering sound. The next appointment the oils consumption test was installed and I paid another $85, but the grinding sound still wasn’t fixed and I was told to return in a month or if the oil light went on before 800 miles. The oil light came on and I called immediately and left the service advisor a message and brought the car in two days later on Monday. The service advisor removed the test and told me they needed to send results to Audi for evaluation and to come back in a month and at this point the grinding sound was still not fixed after mentioned again. Less than a week later the oil light went on again and the sound was still there. I called and they made me an appointment for the next week and said the advisor would need to call me back and the loaner wouldn’t be available for a month. I then called the General manager and left a message, I called back right away and talked with Mike Tarello and he was able to find a loaner and get me in a matter of an hour (great customer service). After the oil problem was fixed by replacing the pistons, I was advised that a new timing chain was recommended since they had the engine apart so I followed the other advisors advice. When I picked the car up the steering grinding was still not fixed but the advisor assured me that the suspension and steering were fine and they didn’t see anything when they had the engine out and that it was probably a bushing or the control arms flexing. I brought the car back and talked with a new advisor: Mike Tarello and the technician noticed the cv boot was torn and that could be the issue. I made an appt to return for the repair. When I returned the CV axle was replaced again but when Mike T saw that the grinding was still there he went back to show the tech and told me they would fix the issue as well as the rattle in the door. It took them 1 day and they replaced the steering rack and the door rattling and the car now runs perfect! I thank Mike Torelli for the awesome customer service and for listening and taking action on what I as a customer was experiencing. This was a positive experience with Mike Torelli from start to finish consistently and a great result. More

Routine service Happy with service visit from start to finish. Thanks for the prompt and efficient care of my Audi.. The videos are helpful as well for best service Happy with service visit from start to finish. Thanks for the prompt and efficient care of my Audi.. The videos are helpful as well for best service. More

Excellent Service Mike Colles and his team did an excellent job demonstrating professionalism and were proactive, consistent with Audi's standards. While we brought th Mike Colles and his team did an excellent job demonstrating professionalism and were proactive, consistent with Audi's standards. While we brought the car in based on a recall notice, and to install the "Audi beams" Mike went beyond the reason for the service call and took care of other items we were unaware of. More

Great service, happy to bring my AUDI here. Professional and timely service. They are courteous and waiting room is adequate to wait there for you service. and timely service. They are courteous and waiting room is adequate to wait there for you service. More

Had me in and out quickly. Nice waiting area. Service repair and car wash was done within stated time frame. Friendly staff. Flexible in appointment time as well. Nice job Audi Nice waiting area. Service repair and car wash was done within stated time frame. Friendly staff. Flexible in appointment time as well. Nice job Audi Hoffman Estates. More

Last minute tire rotation Rick was great to let me stop in and take care of my rotation, check ignition issue and wash car without a real long wait. Rick was great to let me stop in and take care of my rotation, check ignition issue and wash car without a real long wait. More