Audi Hoffman Estates - Service Center

Excellent Service I was there for a Q7 recall. I was greeted by Mike Torelli as soon as I drove in and my vehicle was ready in an hour. Excellent timely service as usua I was there for a Q7 recall. I was greeted by Mike Torelli as soon as I drove in and my vehicle was ready in an hour. Excellent timely service as usual! More

Initial service 2019 A4 First service visit for my 2019 A4 went well. Waited approximately 1 1/2 hours in the comfortable customer area. Friendly & helpful staff, complimenta First service visit for my 2019 A4 went well. Waited approximately 1 1/2 hours in the comfortable customer area. Friendly & helpful staff, complimentary car wash at the end. Good visit More

Mike torelli is the best employee you have hands down. He is professional and always gets it right the first time. Awesome experience. You need to promote him!! is professional and always gets it right the first time. Awesome experience. You need to promote him!! More

My car was only half fixed I ended up coming back two days later to be looked at again ! Unhappy customer again by Audi too many little mistakes will make me choose another brand car when it’s time to u days later to be looked at again ! Unhappy customer again by Audi too many little mistakes will make me choose another brand car when it’s time to upgrade ! More

Excellent and efficient service I brought my Q5 for its first maintenance service. I was able to schedule it with a day's notice for a time that worked best for me. All work was perf I brought my Q5 for its first maintenance service. I was able to schedule it with a day's notice for a time that worked best for me. All work was performed while I waited. The staff pointed me to a quiet, private place to get on a quick conference call. The complementary wi-fi allowed me to stay productive during the 1.5 hrs. Great experience. More

Always a pleasure to work with experienced personnel. Enjoyed getting a courtesy car. My car was washed and vacuumed. Service was completed in timely manner. Enjoyed getting a courtesy car. My car was washed and vacuumed. Service was completed in timely manner. More

My service went well. Ted was very helpful throughout the entire process. The car was ready when promised, I was given a very good loaner and was treated great by everyone I encountered. My lease ends the entire process. The car was ready when promised, I was given a very good loaner and was treated great by everyone I encountered. My lease ends in October and based on my experience with the service department I would like to remain an Audi customer. More

First Service Visit ... 10,000 miles Even though I live in NW Indiana and have dealerships closer to my home, I took my new vehicle (purchased at Audi Hoffman Estates) for its fist servic Even though I live in NW Indiana and have dealerships closer to my home, I took my new vehicle (purchased at Audi Hoffman Estates) for its fist service and was not disappointed. The experience was worth the drive. Thank you to Rick Kelstrom and the service team for taking great care of me! More

This dealership treats customers like they matter. I appreciate the attention given to details in the care of my Audi and the tech’s explanation of service needs in the video. Rick Kelstrom in the servi appreciate the attention given to details in the care of my Audi and the tech’s explanation of service needs in the video. Rick Kelstrom in the service department thoroughly explained the service my car required and kept me up to date on progress. More

Always polite and professional. Kept me informed and completed ahead of schedule. What more could I ask for. wait, and a hot cup of Coffee completed ahead of schedule. What more could I ask for. wait, and a hot cup of Coffee More