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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,513 Reviews
Call Service Center (847) 843-9900

3,513 Reviews of Audi Hoffman Estates - Service Center

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June 13, 2024

The service department really looks out for their customers. Pat & Mikaela are a great team! More

by CATHY26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat, Mikaela
Report | Print
Jun 14, 2024 -

Audi Hoffman Estates responded

Thank you so much, Cathy, for your excellent review! We are so glad that Pat and Mikaela had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be positive. Please don't hesitate to reach out if you need anything else.

Helpful
June 13, 2024

Great service nice people to due service,clean and job was done on time and car was washed More

by RICHKOZ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jun 14, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

Helpful
June 13, 2024

The service team got me in early for my appointment. They were helpful and provided a video with an overview of their observations. Friendly service. More

by John Ottavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
Report | Print
Jun 14, 2024 -

Audi Hoffman Estates responded

Thank you, John, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
June 12, 2024

Good experience for first service on my car, in the future I’ll prefer to get a loaner and don’t wait but overall it was good More

by MOISES.DUARTE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review, Moises. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
June 12, 2024

Service is always great. Anthony Buchanan was really helpful and easy to work with. I wouldn’t go anywhere else to service my car. More

by SUCCESS1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
Report | Print
Jun 12, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

Helpful
June 12, 2024

Tim was easy to work with. Service was prompt and timely. Easy to do drop off. Overall very pleased More

by KMBATTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Jun 12, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates!

Helpful
June 11, 2024

Brian hall and the service team did a great job. Brian got me a loaner car and service kept me updated until my can was ready for pick you!! More

by VinceG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Report | Print
Jun 11, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience, Vince! We sincerely value your business and look forward to your next visit.

Helpful
June 11, 2024

Awesome service. Easy to make an appointment, Prompt loaner car available when I needed it. Professional and helpful team at Audi. Amazing quality service. Light More

by JTS0
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Emberton
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Jun 11, 2024 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

Helpful
June 10, 2024

Great service, very friendly and helpful. Thank you Anthony B for your help and returning my car better than when I brought it on. More

by Buchanan1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
Report | Print
Jun 10, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that Anthony had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
June 08, 2024

Very professional. The Service Department is first class. Always helpful, friendly and polite. I wouldn’t go anywhere else More

by ISLANDGIRL093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Jun 09, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years!

Helpful
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