Audi Hoffman Estates - Service Center

This was my first experience and it was amazing. Purchased my new car privately, yet they took care of me as I bought it from them. Awesome customer service! Purchased my new car privately, yet they took care of me as I bought it from them. Awesome customer service! More

I had an excellent experience at this dealership from selecting my car to picking it up through servicing the vehicle . The entire Audi team was extremely attentive throughout the entire process selecting my car to picking it up through servicing the vehicle . The entire Audi team was extremely attentive throughout the entire process More

Do not let your customers leave with the impression that we were merely intruders of your domain. These are our cars that cost us a lot and my car means everything to me. I cover a lot of territory yet retu we were merely intruders of your domain. These are our cars that cost us a lot and my car means everything to me. I cover a lot of territory yet return to you to check my car.. Inerd to have COMPLETE confidence in the car’s performance,.I do not when I drive off.After a week or I assume all is well and drive on . You can remedy this by being more personal in your approach and dealings with owners of these ecpensive machines..Involve us as much as you can. Let there be glass walls around the service shop.Yes! I am advocating transparency at every level.Am in Toronto at the moment and see two new Audi dealer buildings in construction stages . Am sure the service shop is walled off.. I would appreciate openness and frank discussions. Your prices are steep, but, to me that would be fine once I am satisfied . It does not take much Most of us know you are costly and we have to count our pennies. But, a more enlightened approach from Audi will keep the wheels turning. In January , in San Diego, I have experienced the kind of service Audi must aspire to Why should I settle for “probably good enough” when it can be “definitely well done.” ? More

Fantastic service department, Rick Kelstrom is very helpful! Provides great updates and always makes sure everything is taken care of. Mike Macedon is also great in the sales department. helpful! Provides great updates and always makes sure everything is taken care of. Mike Macedon is also great in the sales department. More

Once again we had our car serviced at Audi In Hoffman Estates. We applaud the Efficient courteous timely service. The loaner was much appreciated. Our Car was returned sparkling clean Estates. We applaud the Efficient courteous timely service. The loaner was much appreciated. Our Car was returned sparkling clean More

I got my car in and out very quickly for the service it needed. Staff were polite and socially distant during this time of coronavirus. needed. Staff were polite and socially distant during this time of coronavirus. More

Pleasure as always keep up the great work. The facility is top notch and the customer service is top notch. Bring back apr tunes please is top notch and the customer service is top notch. Bring back apr tunes please More

Did not seem friendly. Did not even say hi when we Did not seem friendly. Did not even say hi when we walked in to pick up the car. You guys need to work on customer service. Did not seem friendly. Did not even say hi when we walked in to pick up the car. You guys need to work on customer service. More

Thermostat replacement Always get my SQ5 in right away. Service writer on top of repair with updates. Quick diagnosis by service Technician. Repair needed parts and was give Always get my SQ5 in right away. Service writer on top of repair with updates. Quick diagnosis by service Technician. Repair needed parts and was given a Q7. What a great vehicle, nice ride and performance. More

Super Service Stopped in to see if I could get a copy of my original window sticker. They printed one out in a few minutes, at no cost. What a great experience! Stopped in to see if I could get a copy of my original window sticker. They printed one out in a few minutes, at no cost. What a great experience! More