Audi Hoffman Estates - Service Center

Great customer service, will definitely be purchasing our next Audi from Audi Hoffman Estates. Definitely treated well and always very nice courtesy cars while mine was getting maintained. next Audi from Audi Hoffman Estates. Definitely treated well and always very nice courtesy cars while mine was getting maintained. More

Hoffman Audi was awesome! Took a pre-sale inspection within a days notice and did a fantastic job. Would use again for sure in the future. within a days notice and did a fantastic job. Would use again for sure in the future. More

Straight as an arrow Rick got me in and the service completed (4-wheel alignment) for my A5 in a very timely fashion in just at an hour. That's getting it done! My car n Rick got me in and the service completed (4-wheel alignment) for my A5 in a very timely fashion in just at an hour. That's getting it done! My car now tracks straight as an arrow! It will definitely benefit the new tires! Thanks! More

Everyone I dealt with at this Dealership is pleasant & helpful. I had a problem with my 2016 Q5 tailgate closing (by itself) & they had to go to another Dealer to get the parts. I really appreciated the helpful. I had a problem with my 2016 Q5 tailgate closing (by itself) & they had to go to another Dealer to get the parts. I really appreciated their efforts to get it fixed THAT day. More

Working with Ted McConnell each time I bring one of our Audis in for service is always a great experience. He is a knowledgeable, professional gentleman who makes sure that I know how the day's service wi Audis in for service is always a great experience. He is a knowledgeable, professional gentleman who makes sure that I know how the day's service will be handled. The car is almost always ready for retrieval as promised. More

Once again the team provided excellent service. I really like the video that was provided to show what was being worked on. Thank you for the great customer service! like the video that was provided to show what was being worked on. Thank you for the great customer service! More

The overall experience was very good and satisfying and very good service. Very Happy with Ted's service. The only one thing I would like to highlight is if you can advise an exact time or overestimate the very good service. Very Happy with Ted's service. The only one thing I would like to highlight is if you can advise an exact time or overestimate the time it will take for the service that will be helpful in planning my activities. More

We heard a noise in the engine, called for an appointment, got right in. We were do for a mileage check so they did that first, then found the noise and immediately fixed that. Love the service a appointment, got right in. We were do for a mileage check so they did that first, then found the noise and immediately fixed that. Love the service and the people there are great! More

Excellent service and communication from Audi, Hoffman Estates. I made a reservation to have a loaner car and it was ready and clean and waiting for me upon my arrival. Estates. I made a reservation to have a loaner car and it was ready and clean and waiting for me upon my arrival. More

The services was ok but the communication between me and the intake coordinator left something to be desired. I have already voiced my opinion with the service manager. When scheduling an oil change I was a the intake coordinator left something to be desired. I have already voiced my opinion with the service manager. When scheduling an oil change I was asked if I needed a loaner-I said yes and went off to meet my sister for lunch-2 hours later I called the dealership as I had not heard from them regarding my 1 1/2 hour service . He stated that I could pick up the car at 5pm or the next day! This was the first time I got a loaner and only then did he tell me my care would not be ready as it was given preference because I left the premises-after a rather heated discussion I returned to the dealership and expressed my dismay. He continued to talk while I was talking and when I reminded him that I was stating my case that he never told me ahead of time that leaving would take your car out of cue for the service. He began talking louder and at that point I reminded him that I was the customer. We have purchased two Audi’s and also our son purchased one as well. I was really taken off guard when I was treated so rudely. The service on the car was fine More