Audi Hoffman Estates - Service Center

Speedy service as always and I truly appreciate the video updates! Audi dealership will get my business for the foreseeable future! While you're there make sure to check out the showroom inventory. Always a updates! Audi dealership will get my business for the foreseeable future! While you're there make sure to check out the showroom inventory. Always a pleasure. 5 ☆☆☆☆☆ More

Excellent sales and repair services experience . Happy I purchased my Audi A3 at Hoffman estates dealer . I will be revisiting this dealership for all my Audi A3 service. Thanks purchased my Audi A3 at Hoffman estates dealer . I will be revisiting this dealership for all my Audi A3 service. Thanks More

Always a great experience dealing with the folks at Audi Hoffman Estates. Friendly and knowledgeable staff. Service performed as promised and on time. Clean and well maintained facilities. Hoffman Estates. Friendly and knowledgeable staff. Service performed as promised and on time. Clean and well maintained facilities. More

They were very professional and organized. Loaner provided was clean and comfortable. Everyone seemed careful as far as COVID safety. I would definitely recommend this dealership provided was clean and comfortable. Everyone seemed careful as far as COVID safety. I would definitely recommend this dealership More

Hoffman Estates Audi is awesome to work with. I always refer my friends and family members who are considering an Audi to them. I especially like the video overview that service technicians can do to expl refer my friends and family members who are considering an Audi to them. I especially like the video overview that service technicians can do to explain what was done or needs to be done on the car. More

Oil Leak Great experience with a last minute repair need. mmmmmmm mmmmmm mmmmm mmmmmmmmm mmmmmmm mmmmmmm mmmmmmmmm mmm mmmmmm mmmmmmm m mm mmmmmmmmm mmmm m Great experience with a last minute repair need. mmmmmmm mmmmmm mmmmm mmmmmmmmm mmmmmmm mmmmmmm mmmmmmmmm mmm mmmmmm mmmmmmm m mm mmmmmmmmm mmmm m mmm mmmmmmmmmm m More

My experience was great! Ricky updated me while I was waiting and was very friendly and professional! He also talked to me about my cracked windshield and what my options were. Very helpful! waiting and was very friendly and professional! He also talked to me about my cracked windshield and what my options were. Very helpful! More

Not impressed this time I had a noon appointment for an oil change and an adjustment needed to the flat tire icon showing up on my dash (I just got new tires). I thought I'd I had a noon appointment for an oil change and an adjustment needed to the flat tire icon showing up on my dash (I just got new tires). I thought I'd be there for about an hour, maybe an hour and 15 minutes. I was there for 2 hours. In addition, there was no consistency among staff in wearing face masks. I was a bit surprised by that. Some wore them, some did not. I was especially bothered by the young man who brought my car around when it was done - no face mask. You were just in my car, dude! Wear a face mask!! I honestly didn't think that was acceptable. I would think Audi would have a mandatory face mask procedure in place. I get it if no customers are in the showroom. Totally understand wanting to take those off for a bit. But when having conversation with customers, getting in their cars, etc. - PLEASE wear a face mask! More

As Usual, Exemplary Service! After making one call to Rick Kelstrom to set up my annual service, within 1 minute my appointment was made and a loaner vehicle was confirmed. As so After making one call to Rick Kelstrom to set up my annual service, within 1 minute my appointment was made and a loaner vehicle was confirmed. As soon as I arrived at Audi Hoffman Estates Rick was at his Service station waiting for me to arrive. Within 5 minutes the service order was created and the loaner car was ready to go. When my car was ready that afternoon, I received a text message and a phone call telling me I can come in any time to pick it up. When I got there my car was waiting right outside the service area, and after paying, I was on my way home in under 5 minutes. Another great experience! More

Five star service everything was awesome as usual! Always pleased when I get my car serviced at your location. Great people to do business with. pleased when I get my car serviced at your location. Great people to do business with. More