Audi Hoffman Estates - Service Center

Excellent customer service. I had a call for work I needed to be on while I was waiting and the team was gracious and provided me with a quite area I could utilize! Drinks and cookies in the lobby wer needed to be on while I was waiting and the team was gracious and provided me with a quite area I could utilize! Drinks and cookies in the lobby were perfect! More

Audi of Hoffman Estates always provides the best services and most honest feedback. I can say this is the best Dealership I have worked with and most honest feedback. I can say this is the best Dealership I have worked with More

Great customer service down to the small details like opening the door for a customer. Provided faster service work completion than previously communicated when reservation made. opening the door for a customer. Provided faster service work completion than previously communicated when reservation made. More

Great service - great people - love the car. thanks! You really neeed to drop the 25 word minimum - you'd probably get more customers to respond! thanks! You really neeed to drop the 25 word minimum - you'd probably get more customers to respond! More

Overall great experience with the whole Audi Hoffman Eatates team from the porters to the service team. Everyone was quick and responsive and easy to work with. Eatates team from the porters to the service team. Everyone was quick and responsive and easy to work with. More

They are always very helpful and provide great service. They also have a nice waiting area so you are comfortable while you are waiting for your car. They also have a nice waiting area so you are comfortable while you are waiting for your car. More

From the greeting to the goodbye, all was very professional and courteous. professional and courteous. More

Staff is kind. And reasonable price for my car's small dent. Thank you for the loaners car service I'll recommend your dealer to my friends dent. Thank you for the loaners car service I'll recommend your dealer to my friends More

Well I was a little disappointed in the inability to resolve my issue in the time I was told, and was informed that possibly more time was needed to investigate the door handle light bulb not working. M resolve my issue in the time I was told, and was informed that possibly more time was needed to investigate the door handle light bulb not working. More that was annoying was the inability to determine if my CPO coverage would apply to the service or if I was signing a 200$diagnostic fee for a handle light bulb issue. Seemed excessive as I was originally quoted 30min shop time quick and easy fix on both the phone at the service setup time and then when I arrived was told maybe an hour or so. But again easy. I’m not mad just disappointed I’m not paying 200$ plus any parts for this as it seems again in my opinion very excessive for an issue that should be covered under my CPO status. This is why I purchased a CPO Audi for the extension of my warranty. I may try to reschedule depending on after talking to Audi care what’s covered to this repair. More

Supportive and professional, always accommodating and timely. Rick and Mike have always taken care and listened to my concerns. Andy has always followed up with me and made sure I was taken care of. than timely. Rick and Mike have always taken care and listened to my concerns. Andy has always followed up with me and made sure I was taken care of. thanks! More