Audi Hoffman Estates - Service Center

The dealer is the closest to me, so I have little choice. The first time I took my vehicle in they reset a glow plug light and test drive it and fault didn’t reoccur. I was a little disappointed since I had The first time I took my vehicle in they reset a glow plug light and test drive it and fault didn’t reoccur. I was a little disappointed since I had the vehicle towed in per owner manual recommendation. The second time I had to wait 2 1/2 weeks for an appointment for a drivability issue that happens nearly every time we drive it. Service department drove the car and couldn’t duplicate the issue, which I found hard to believe.(it is still having this issue) they told me that it didn’t set a code, which I told them in advance of my visit, so there’s nothing they could do. If it had set a code, my certified mechanic could have fixed it. I took it to the dealership for their expertise and experience so that they might have a general idea of what the problem might be. I guess I have to wait until it sets a code and hope that it doesn’t leave me stranded. More

Check in on time, no hassle, no extra sales were pushed, pleasant experience. Check out was also smooth, car was washed, overall a satisfying experience. pleasant experience. Check out was also smooth, car was washed, overall a satisfying experience. More

I worked with Mike, very helpful and excellent knowledge about the car. Explained and followed up thoroughly. Thanks to Mike for the excellent explanations and details about the car. Explained and followed up thoroughly. Thanks to Mike for the excellent explanations and details More

Great service experience. Rick Kelstrom did his usual great job of providing a loaner car and keeping me updated on the progress of the work being done on my car. great job of providing a loaner car and keeping me updated on the progress of the work being done on my car. More

Everyone is so friendly & professional!!! Quick & thorough appointments with a comfortable area to wait. I can’t underline how kind and caring everyone is that works there. thorough appointments with a comfortable area to wait. I can’t underline how kind and caring everyone is that works there. More

The service schedule is efficient; the staff is knowledgeable and friendly, and resolves the issue professionally. At the End, the report is very detailed. Thank you so much knowledgeable and friendly, and resolves the issue professionally. At the End, the report is very detailed. Thank you so much More

I’ve had my car serviced twice with this dealership and am very pleased. The staff is friendly and very attentive to your needs. Will definitely be back in the future. am very pleased. The staff is friendly and very attentive to your needs. Will definitely be back in the future. More

This is the most honest and fair priced audi dealer in the Chicagoland area. The service department couldn't be more helpful. Recommend them to anyone. the Chicagoland area. The service department couldn't be more helpful. Recommend them to anyone. More

Service and attention to detail is consistent with Audi Hoffman Estates. Have been getting our 2011 Q5 serviced there for years. Rick Kelstrom is an excellent Service Consultant. Hoffman Estates. Have been getting our 2011 Q5 serviced there for years. Rick Kelstrom is an excellent Service Consultant. More

Overall experience good, Didn’t receive 5% coupon discount. Car wash portion of the service takes way too long. Samantha was great, and eventually got me my vehicle. discount. Car wash portion of the service takes way too long. Samantha was great, and eventually got me my vehicle. More